Address: 49-53 Grays Inn Rd, London, WC1X 8PP, United Kingdom
Phone: +442072696820
Rating: 4.9
based on 238 reviews.
Customer Service
Pros:
"Fantastic and friendly service from Sebastian and his team at Condor Cycles to a first time overseas customer like me."
"Brilliant service from Condor: read this if you are at all skeptical."
"Outstanding service and product."
"Superb service...from start to finish. Can't recommend Condor more highly."
"Condor Cycles goes above and beyond!"
"Exceptional customer service."
"Condor Cycles give top class customer service."
Cons:
"Think I'll try somewhere else next time."
"Could have been an off day."
"The service I received from front desk was abysmal - the chap was unbelievably sneery."
"They are awful for: Customer Service front desk - Price - after £250 you would expect NOT to return to the shop, and you would also expect for my bike not to have issues with changing gear!!"
"But the staff behaves extremely hostile, and you feel unwelcomed there."
"I gave 2 stars as great shop but we were there for 20mins looking at the Brompton bag for 270£. No one offered us any support."
"Complete waste of time."
Product Quality
Pros:
"They manufacture bike frames of the very highest quality."
"Their bikes are beautiful."
"Bought the condor merino socks and they are fantastic. Soft, warm, breathable and not just black, a bit of colour with spots."
"Purchased a Spurcycle bell from this company; plenty of research before and a lot of cheap copies out there. However Condor delivered the real thing, very quickly and at competitive prices."
"Ordered a pair of Portland Design Works 45mm aluminium fenders, which are the biz!"
"Their bikes are excellent quality, and the service and after sales service they provide is second to none."
"I still use my 1990's 853 Reynolds Condor. Proper bikes!"
Cons:
"I thought I was buying a new chainring but arrived today and has chain grease marks in between all the teeth and some scratches near the bolt holes."
Customer Experience
Pros:
"I am in love. Thank you Condor Cycles for building me a fab custom bike super fast at a price I could afford."
"I just wanted to say a big thank you for all your help organising my new bike. It is an absolute beauty and I can't get over how pleased I am with the colour and overall finish."
"Had a fantastic fitting session with James."
"Took my bike in for a crash assessment following a run in with a Prius. Was super impressed with the service I was given."
"The shop itself is an Aladdin's cave of cycling apparel, parts and accessories with a particularly good books section."
"The team are friendly, knowledgeable, and I always felt like they put me first."
"I am absolutely enthusiastic about my experience with ordering online at Condor Cycles."
Cons:
"Great bike (Fratello), but poor customer service."
"Sadly, although the bike is great, I won't be using Condor again."
"It isn't a good starting point for dealing with any customer." (In reference to being treated as a novice despite experience)
"I went into Condor expecting them to replace or refund the brake as it clearly had not lasted nearly long enough. They were very patronizing and condescending."
"Absolutely useless. Zero enthusiasm from Management down."
"Within 2 minutes of getting to the shop (2hr return journey) they told me they didn't have."
"The only downside being that the wait was several months from when I ordered."
Value for Money
Pros:
"Great central London location, not the cheapest but there is a price for a good physical shop."
"Ordered a second JLT Condor 2016 Supporter's T-Shirt which have been reduced from £25 down to ONLY £7.50 so a great buy for a really good quality t-shirt!"
"It's good to see that Condor charge sensible postage costs which impresses in these days of expensive p&p charges!"
"We bought a custom made road bike which is amazing for a very good price."
"Besides in Condor prices are cheaper than online Brompton."