Address: Unit 2, 65 Clapham High St, London SW4 7TG, United Kingdom
Phone: +443439092081
Rating: 3.5
based on 206 reviews.
Customer Service
Pros:
"Alberto was an absolute legend and sorted me out immediately and I was on my way again."
"Amazing workshop mechanic there!!"
"Jason was fantastic and helped me and my partner through everything, including keeping to a fairly tight budget - no overselling, just honest advice and loads of it too."
"Knowledgable and helpful staff. Evans is a million times better than Halfords."
"Great service from the team at Clapham North who repaired my wife and my bikes which had substantial issues with gears and breaks."
"The guys were concerned that I was all right and were warm, friendly and incredibly helpful."
"Overall, one of the best customer service I ever had in London, Stavros definitely know what he s talking about and is very patient with people that take time to take decision like me."
Cons:
"The bike service man was very unhelpful and rude."
"The staff here are rude and unhelpful."
"I ultimately ended up arguing with a very confrontational staff member and left with none of my problems resolved and on a bike that was unsafe to cycle."
"Terrible customer experience, went in for simple puncture repair which would take 10 mins."
"The customer service leaves a lot to be desired."
"Terrible customer service. I was scheduled in for a gold service as I am going bike packing abroad and wanted an expert to look over the bike."
"Totally useless. No telephone manners."
Staff Knowledge and Helpfulness
Pros:
"He quickly sorted my issue but at the same time as doing the work explained why the issue occurred, what he was doing, the rationale and some future care tips."
"The staff on both occasions was very accommodating and patient in taking me through everything, and letting me ask a variety of questions."
"Tom and Chris in the workshop were really helpful, explained what the issue was and fixed it there and then."
"When it came to paying for the bike he told me the bike is actually on offer this weekend and I got it for 15% cheaper which meant including my accessories, the purchase was cheaper than the original price of the bike."
"Staff was very helpful and polite, they were exhaustive in their answers."
"An adviser called Alvin was extremely helpful as I have had my bike for several years he gave me a full service at a good price."
"Customer Service has a new definition.... Evans Cycles, Clapham! Exceptional service, first class knowledge."
Cons:
"Ended up spending more money on a bike they had available at the time due to necessity. More expensive, and I've had ongoing issues from the beginning due to poor build."
"Unfortunately I bought a bike today and the stabilisers were not well fitted."
"Finally legends about low quality service at Evans cycles touch me personally."
"Used to be very friendly and helpful, but unfortunately is now the complete opposite."
"Impossible to book / change a service appointment with Evans as no one ever answers the phone."
"They are not responding to your e-mails."
"Then they make a great deal about their free service but when you want to book it the next appointment is weeks later and you must drop it off at 8am and pick it up at 8pm because they refuse to store the bike for one night."
Value and Pricing
Pros:
"I recently bought some new pedals for my road bike, getting them for around half price thanks to Evans' price match."
"Mark was super helpful and patient and made sure I chose the right bike for me."
"Every time I go in, I find a member of staff who knows loads about bikes and is keen to help."
"Bought two bikes and quite a bit of gear from here, always great service, very knowledgeable staff."
"Big thank you to Nye who had my brakes sorted within 3 hours! Fast, honest service from lovely people."
"The bike was very fairly priced, the delivery was ok and all was very good!"
"Stavros should be employee of the month! He is always friendly, knowledgeable, professional and truly has the costumers interest at heart!"
Cons:
"Walked around in the empty store for 10 minutes. Staff too concerned with their own bikes to talk to me."
"Terrible! Had a helmet marked up for £17.99 only to be told that the sign was wrong and it was in fact £24.99."
"Regret making the purchase at Evans cycles for the amount that I did spend it would be more happier at another place."
"Took Evans my mountain bike to replace the back wheel and to transfer the cassette last weekend... Went to pick my bike up on the Sunday afternoon and the Evans staff member disappeared in the back for 15 mins before telling me they couldn't do it."
"They didn’t call to say they’d finished the work but much worse than that, charged me £35 and then handed me back the brand new disc pads."
"Only the most expensive models were left."
"I’m going to try harder to find a better cycle shop, Evans Clapham is awful, just don't go there. Ever."