Nando's Orpington - Nugent Shopping Reviews Summary

Order Accuracy

Pros:

• "Love the Nando's at Nugent retail park. Very busy but they have a way of getting through the orders quickly."
• "Food was good and quick, exactly what I expect from a Nandos."
• "When I went to collect my order, young man was warm friendly ensuring my order was correct."
• "Thank you to the staff member ‘Che’ who was super friendly and professional during our lunchtime Nando’s!"
• "Every staff member we spoke to checked if we had allergies before we ordered which was great."
• "Got a table for 4 immediately after walking in and food arrived barely 10 minutes after it was ordered."
• "Although the restaurant was busy, we were seated quickly and our food came out promptly."

Cons:

• "I placed a very simple takeaway order via Deliveroo four items (£31 with tip) but one item was missing."
• "Had to wait over 30 minutes for our take out."
• "I ordered yesterday at 16:40pm a delivery that showed estimated arrival being 17:35pm. The ordered arrived at 18:15pm!"
• "Been half hour already said would be 15 mins."
• "I was collecting and the manager kept on telling me to wait, a 10 minute est order and I was waiting for 25min."
• "Now I am being told your order will arrive when it arrives and we will not refund you ETA is currently at 1h30 mins."
• "Omg worst Nando’s I’ve ever been to waited ages for my food seen it on the side for ages but no body bothered to bring it when it did come it was cold."

Customer Service

Pros:

• "The manager cares about his customers and went out of his way to help me when an order went wrong."
• "Upon entering Caitlin showed me to my table and cleaned it immediately."
• "Very vibrant and professional establishment. Staff are friendly and helpful with constant smiles on their faces."
• "Really nice atmosphere. Security guard at the door was really nice, helped our little one, wiped the tables, sat us down and was just really nice."
• "The manager was extremely accommodating as we had a large group of 8 of us."
• "The manager (Fraser) here was amazing. He overheard me talking to my friend about newly becoming a vegetarian and allowed me to trial a veggie dish and because i didnt like it agreed to swap it for something else."
• "The waitress charlotte was lovely and was very understanding of the issue."

Cons:

• "Staff swearing behind the till. Very unprofessional."
• "Some of the staff were helpful, others looked like they didn't want to be there."
• "Upon entering the restaurant we were greeted by a waitress who literally turned around and said 'ergh' when we came through the door."
• "Poor customer service. Majority of staff look like they can't be bothered to be at work."
• "Staff extremely rude towards delivery drivers."
• "Val has no manners, nor does the black girl working with her."
• "The manager handled this in a disgusting manor and clearly does not believe that you should listen to the customers."

Food Quality

Pros:

• "This has become my new favourite place to eat out. It's not too expensive and a lot better than other fast food places."
• "Loved going here recently for a lunch, tasty dinner, right amount of heat as hadn't been to Nandos for forever, got me a nice takeaway too!"
• "I ordered chickpea burger and it was awesome. Quality was very good."
• "The food is freshly prepared, delicious and well presented."
• "Food was excellent, would definitely return to this Nando’s."
• "My wife ordered boneless chicken thighs and it was very delicious."
• "Food was cooked to perfection."

Cons:

• "Never again, me and my husband suffered bad stomachs after eating here."
• "The worst dining experience in any Nandos so far. Chicken was stale and old, fries were soggy, I couldn't even eat a bite of rainbow slaw."
• "Food was very poor quality and size portions."
• "My lemonade was disgusting, I got to it had ran out of syrup."
• "Chicken was abit raw and lacked enough sauce."
• "The food took 55 minutes to come. When it did the chicken was rubbery the halumi cheese wasn't done."
• "Cold food and erroneously given frozen (literally) Macho peas."