"The menu had a good selection and is reasonably priced for an on-park restaurant."
"Great service from a new waiter. Very good value for money - food is slightly more expensive than a pub, however, the portion sizes are very generous."
Cons:
"For the price of the food I would expect a lot better."
"Obviously overpriced considering it was within the park/resort."
"Over priced junk. The food was bland. 5 people and paid over £110."
"Food was extortionate £15 for a burger."
"The food however, just like most other things in Alton towers, was overly expensive for a below average portion size and average taste."
"Overpriced for obvious reasons, if there was a McDonald's next door, the prices would of been halved, they're taking advantage of their customers lack of choice."
"Well overpriced. Food ok but nothing spectacular for price."
Service
Pros:
"The staff were so lovely and friendly despite being rushed off their feet at points."
"The staff are really helpful. Friendly atmosphere."
"Staff where helpful, friendly and smiley."
"A really genuine and helpful chap called Tom."
"Staff very friendly and helpful especially Alex who went above and beyond his job description."
"The staff were all friendly and we will definitely be coming again soon."
"The staff were wonderful, especially Remy and his brother Christian who went above and beyond the call of duty."
Cons:
"Staff need more training, service is okay but takes a while to notice you."
"Terrible service, and the manager didn’t have a clue."
"Service was poor for the most part."
"Wouldn’t recommend this place, seems very disorganised as well."
"The waiters were not doing anything but talking to each other behind the bar."
"The staff was confused and overwhelmed."
"The servers were confused about what table was what table and we were completely ignored."
Food Quality
Pros:
"The burger was juicy not dry, the pork steak was lush."
"Food was hot and fresh. Better than expected."
"The food itself was very good, and the evening meal menu offered some interesting items that fitted in with the overall style and theme of the location."
"We ate some sharing Nachos to start, a Sirloin Steak that was cooked medium as requested and a Tennessee Burger which again was amazing."
"Food was really delicious. Thick cuts of good quality meat."
"So much food and all so tasty!!"
"The food was very nice, slight modifications to traditional food appreciated and very well presented."
Cons:
"The kids mash was cold."
"Wrong starters, main brought out while half way through starters, mains then cold by the time we were ready to eat them, bread undercooked and was still dough in the middle and didn't even bother with dessert."
"The rest of the food I ate was very cold and just pretty horrible."
"Absolutely disgusting, terrible food."
"Dry, uninspired dishes, lacking in taste and imagination."
"The food was poor quality, cold and really sub-par."
"Food don't get me started ordered the Steak & bacon burger very low standard they are frozen and reheated when ordered."
Atmosphere
Pros:
"Nice atmosphere."
"Fantastic little gem hidden from the main park, booking is advised."
"Very nice theming and area it is located in (the enchanted village). Extremely quick service as took less than five minutes to receive food and drink."
"The restaurant is convenient located for the Enchanted Village accommodation, it's well designed with imaginative 'fairy kingdom' decor resulting in a unique experience."
"When we went they had a singer and the vibe and the atmosphere was lovely."
"Wonderfully attentive staff, amazing food and the hot chocolate is to die for!!"
"The restaurant was generally clean and tidy except for some tables where lovely people had left them looking like a warzone: not the fault of the staff."
Cons:
"If at Alton towers never go here."
"The place wasn’t busy at all and lacked charm or charisma."
"Atmosphere was loud as expected, being in the middle of a family resort but awful music was being played loudly to try mask this which made everything louder."
"The place was boiling and a staff member wiped down a table with spray which led to our whole table having a coughing fit, including me; I have asthma."
"Far too many people for the size of the space. It’s absolutely manic."
"Sit down at 8:30pm. Then, the next 30 minutes, no staff come to serve us."
"Pretty grim experience. Waitress took our order... Table next to us were asked if they were ready to order, they informed the waitress she had taken their order 20 minutes ago and she then rushed over and put their order in.... they still got their main before us."
Management
Pros:
"The manager was very helpful getting us seated down quickly even though it was packed."
"The manager did come and speak to us, discounted our meal and was very nice."
Cons:
"Terrible service, and the manager didn’t have a clue."
"Absolutely disgusting service received here. Asked to be seated with my family and all seemed ok until a word from (i guess) a manager to the staff member dealing with us."
"We witnessed a suitable table become free but were told it would take a half hour to clear."
"Absolute carnage. Tables hadn't been cleared, juice had ran out."
"The staff was confused and overwhelmed."
"No issue with charging more as it's Alton towers but worst meal i have ever had table of 10 only one person ate more than half their meal."