Butch Annie's Reviews Summary

Service

Pros:

• "The lady who served us was quite nice and helpful."
• "Our experience of the service early evening was very friendly and efficient."
• "Very polite young ladies who took our orders and not expensive."
• "At the table service was prompt and the burgers were incredible!"
• "All the staff were beyond helpful and lovely in there manner of serving."
• "The waiting staff [were] friendly, attentive and helpful."
• "The staff were so friendly and welcoming."

Cons:

• "Let down slightly by the service as there were two people trying to seat people but not talking to each other."
• "Unfortunately our waiter didn't know the meaning of 'discretionary'."
• "But service is terrible. Slow to take order, gave us the bill without us asking for it as if to chase us away."
• "Service was horrible - they refused to turn down the extremely loud music despite the fact that my partner is disabled and she couldn't hear us well."
• "Service was on the slow side but friendly."
• "Extremely rude and slow service."
• "Service is very long, waiters lose orders."

Food Quality

Pros:

• "The burger was good overall even though the patty was too dry."
• "The food was amazing! I can't remember the exact name of the burger I had, but I know it had garlic mayo in it."
• "Ordered the B B King burger but substituted the beef pattie with the vegan beetroot burger. Absolutely delicious."
• "Great tasting burgers - so, so tasty!"
• "The burgers they sell are fantastic (we all had different ones, but they were all very flavoursome)."
• "The quality of food was great!"
• "The food is tasty."

Cons:

• "Ordered through Deliveroo - so can't comment on the restaurant experience. Paid £14 for a Vegan Shroomster pizza that was extremely small and not very tasty."
• "Nothing special at all."
• "Very disappointing and very over priced for very average food."
• "The burgers themselves were quite lackluster in both size and taste and a bit overpriced for what they were."
• "Vegetarian burger was absolutely terrible."
• "Food is mediocre."
• "Food was bland at best."

Ambiance

Pros:

• "An unassuming restaurant in the centre of town that once you follow the steps down underground, opens up into a 'warehouse' style open space with graffitied walls."
• "It's underground so there are no windows and no natural light but it doesn't feel enclosed."
• "The vibe of the place was funky with a feeling of a typical American Diner which was great!"
• "It was a great atmosphere, low key, cool and charming at the same time."
• "The atmosphere is very typical and is part of the experience."
• "The down in the basement ambiance is nice, warm, cosy."
• "The place has a cool design inside and great rock music if you like that, which sets a nice mood in my opinion."

Cons:

• "Place very noisy."
• "This place gets hot in the summer! Also, don’t go here if you are in a rush! They are slow."
• "Music was blasting like in a club and not restaurant - ladies behind the bar didn’t even bother to turn it down."
• "Loud, overpriced and the kind of place that puts a service charge on the bill despite the service not being particularly remarkable."
• "The decor is a bit naff and looks like it's trying a tad too hard to be cool."
• "Background music was so loud it was difficult to hold a conversation."
• "The place was a mess and the decor questionable."

Value

Pros:

• "Oh, and the prices are good too. Wish we had found it earlier."
• "Very friendly service, and child friendly."
• "Good choice of nice beer and the burgers are absolutely delicious!!"
• "The price of the burger is in the Cambridge average and I'd say good value for money."
• "Prices were what I would expect for Cambridge, not overly expensive."
• "The prices for the order was very reasonable and great."
• "Reasonably priced (compared to other nearby pubs and restaurants)."

Cons:

• "We were given a bill with service charge added and didn't even get an apology."
• "They added a random surcharge to the bill without warning."
• "£3 for literally a ‘can of coke’ you have to pour yourself."
• "Very expensive for a small burger."
• "More expensive that 5 Guys with no advantage."
• "I can't say the value was great, £30 for two burgers, fries and a milkshake, but not unusual for burgers now."
• "The beer is eyewateringly expensive."