"The materials they sell are actually very high quality and absolutely worth the investment in purchasing them."
"The product quality is amazing and at a very, very good price compared to competitors."
"The kitchen quality was amazing."
"The quality of the kitchen is good and their service is excellent."
Cons:
"Despite ordering custom made furniture, the draws for my desk and chester draws were not fitted/aligned straight."
"Also the 'deep draws' that we received were not deep at all and for the price I was paying I could have got better deep draws somewhere else."
"Furniture is overpriced and ridiculously unnecessarily heavy."
"Had granite sink which lost its colour after 2 weeks."
Customer Service
Pros:
"Very professional friendly and honest staff."
"Provided a really good service and were perfectly punctual."
"Had a great experience with Madina Kitchens, the staff is very professional and knowledgeable."
"Everyone at Madina was highly professional."
"Very Knowledgable, Professional and Friendly Staff who go out their way to ensure your needs are met."
"Professional and friendly staff. Really take their time and go through the design with you in detail."
"Excellent world class customer service from the whole team."
Cons:
"It’s been nearly 4 weeks fitting still incomplete, no communication from Madina kitchens."
"Dont fall for this man's sweet behaviour when u walk inn. Cus he turns into a monster."
"The service was terrible. Apart from Shahid, he was really nice and professional, but others were like, they can't be bothered."
"Wouldn't recommend them at all."
"I am very disappointed with their service, their fitters are not professional don’t even use a dust cloth while they working they do not have respect for your goods."
"Unfortunately the process from start to end wasn’t most straightforward."
"AVOID AT ALL COSTS DO NOT WASTE YOUR MONEY HERE. I WOULD GIVE ZERO STARS IF POSSIBLE."
Fitting and Installation
Pros:
"The fitters were also very good and did a great job."
"The fitters did an outstanding job."
"The fitter Mustajab Khan also did an amazing job too."
"The fitters were very professional and did a brilliant job and even finished the work in one day."
"The fitter’s were also amazing and they fitted my kitchen so fast and perfectly."
"The installation price is very reasonable and was carried out by Naveed and colleague who was absolutely amazing his work and attention to detail is second to none."
"The fitters (Mohammed) were excellent. Couldn't ask for better service."
Cons:
"Their fitters are not professional don’t even use a dust cloth while they working they do not have respect for your goods."
"The fitters also damaged the external brickwork during fitting which they didn't repair."
"I can't say the same for the fitters however, as they leave an awful mess."
"Great staff at the branch... Unfortunately had issues with fitter - arriving late, leaving early and leaving in between."
"They are very good at cutting corners even will throw water on my floor not bothered the damage will cause to the laminated floor."
"Unfortunately, and this is actually what would have made me mark Madina down to 2-3 stars was the absolutely terrible kitchen fitter we were given."
"Biggest regret was buying a kitchen from this Con of a company! They promise you everything but when it came down to it they didn’t deliver!"
Design and Customization
Pros:
"The kitchen looks amassing after the installation and it looks exactly like the one we saw in the designer screen."
"The staff made us feel soo comfortable and helped us step by step in helping us design our dream kitchen."
"Madina kitchen designed and fitted my brand new kitchen. They designed the kitchen exactly how I wanted and provided me with beautiful cupboards and worktops."
"Very professional. Salvia was my kitchen designer. Very nice lady. She was very experienced."
"The designer was very efficient and fully utilised all the space available."
"The designer designed our kitchen as our needs & specifications."
"They created bespoke units for us so we could fully utilise the large kitchen space we had."
Cons:
"One thing I would say that Madinah kitchen's should do/implement like many other kitchen companies do is to actually send out someone to measure up first and then design the kitchen as this will resolve going back and forth."
"I wish that the business contacted us beforehand when they were unsure instead of giving us standard items and double checked everything with us before the kitchen was made."