Nando's Cambridge - St Andrew's Street Reviews Summary

Service

Pros:

• "Always super friendly service and the food is quick to arrive."
• "Credit to the staff for being polite and helpful, and explaining the latest offers and about the Nando's card etc."
• "The staff were friendly and helpful."
• "The service was exceptional, with friendly and attentive staff( Poppy) who went above and beyond to ensure my experience was enjoyable."
• "Visited this particular branch a few times and I've found they deal with the busy hours very well and keep up the high quality food."
• "Always love coming to this Nando’s for the lovely staff, food and atmosphere."
• "The service is quick and the personal is really kind."

Cons:

• "Very disappointing, poor management and front of house."
• "We got turned away at the door with no sufficient reason, by a rude lady with an attitude."
• "The staff seemed underqualified; many people had to wait to be seated even though there were available tables."
• "Service awful..took 30 mins to arrive at our table."
• "Very rude staff - no one welcomed us at the front even though we waited for 10 mins."
• "The customer service was awful. The man wasn’t welcoming and the woman straight up said 'you need to go away and come back, you can’t wait for a table'."
• "The female manager did not care."

Food Quality

Pros:

• "Nandos is Nandos, if you have been to one you know what you are getting. Good food at good prices. Best Piri Piri chicken around."
• "The sweet potato fries were amazing!!"
• "The chicken is really nice and they also have some vegetarian options."
• "The chicken was juicy and flavorful."
• "Food was fantastic and service was good.. even though it was very busy."
• "Chicken wings are far superior to that of KFC, and the hot sauce simply adds to the deliciousness."
• "Without a doubt the BEST Nandos in Cambridge!!!! The chicken is never dry, and everything was delicious."

Cons:

• "The garlic bread just tasted like plain bread."
• "The sandwiches are crazy messy to eat and too tall for a bite of food."
• "Chicken is overcooked and dry."
• "The food average quality."
• "Food was quite poor, cold and not up to usual standard at Nando's."
• "The sauces they serve are too salty per my liking."
• "The chicken was so dry almost turn into dust, the food in general was awful, tasteless."

Ambiance

Pros:

• "It's a nice place to sit, can be a little bit loud and busy but I think that's just part of the vibe."
• "There is a range of seating, with tables that can be pushed together in the back for a larger gathering."
• "The ambiance was enhanced by a playlist that was not only diverse but also incredibly enjoyable."
• "Liking the artwork in this nandos. I like restaurants that support artists."
• "The atmosphere is also really nice and cosy."
• "Great seating and service. It had a refurb and looks amazing great place to take a date out for a meal."
• "Very nice, warm & colourful place."

Cons:

• "Really small place and gets busy quickly."
• "The place comes across as dirty."
• "The floor was filthy particularly the stairs leading to toilet."
• "Would of given 5 Stars but there was no toilet paper and bathroom wasn't very clean."
• "Temperature inside the place was maintained on colder side."
• "Tables were cleaned very occasionally as it was quite packed."
• "The shop has a very low ceiling and so feels cramped."

Value

Pros:

• "I actually kind of like paying for my meal up front."
• "Great food and bottomless fizzy drinks! Love it here."
• "The burger was not at all bad and the price with 2 sides very reasonable compared to other vegan restaurants we had tried prior."
• "Not a bad price either, £60 for a family of 5, giving mains, sides, dessert & drinks."
• "However the food was quite good and the bottomless drinks are really worth it."
• "Great food and great prices."
• "The meal was just about 32 pounds for two and it was cooked well and the spices were a chefs kiss."

Cons:

• "Didn't get much food for the price in my opinion."
• "The portions are quite small for what you're paying for."
• "Profit margins, that's all Nandos seems to care about now, tiny tiny double breast chicken for 8.50."
• "Additionally, the portion have shrank in size."
• "We always enjoy nandos but we don't go often because it is expensive."
• "No chicken available only chicken burgers .and soggy chips .avoid all nandos like the plague .their quality is at its lowest ebb .will never eat at nandos again !!!"
• "Ordered a full chicken but no way was it a full chicken."

Ordering Process

Pros:

• "First service was quick and food (chicken wings, chips, bean cutlet) was piping hot + awesome."
• "Service was quick and helpful, and the food arrived in record time after we had ordered."
• "Went on a busy Saturday evening and service was excellent - after a slight wait for a table, we received our food within about 5 mins of ordering, and it was perfect."

Cons:

• "The hostess decided that in an empty restaurant, the best place to seat me was underneath an AC that was blasting cold air in December."
• "We had to wait 45 minutes for our order at a not-so-busy time."
• "You order and pay online. Problem was my mobile signal wasn’t great in the seating area and it was a convoluted process."
• "Long wait to sit then you have to take care of yourself."
• "On asking for a table for 5, we were told there would be a 45 minute wait."
• "Had to wait 20 mins for a table."
• "The wrong product was added by the waiter."