Bella Italia - Cambridge Leisure Park Reviews Summary

Service

Pros:

• "Service was brilliant too."
• "We were looked after by Mustafa - he went out of his way to ensure we were enjoying ourselves."
• "The service delivered by Lewis the manager was the best I’ve had in a very long time."
• "Our table waiter was Miguel, and I have to say that he was superb. Very polite, knowledgeable and funny."
• "Very tasty food fast service friendly waitor he had a great sense of humour."
• "The service was great, fast, and the waiter very friendly."
• "The staff were excellent; the waiter we had was really friendly, helpful and great with the children."

Cons:

• "The first waiting staff wasn’t very attentive, got the drink order wrong."
• "Horrible service I have ever had in my life."
• "We had to wait for the waitress at the beginning and they ran out of house wine, rose and other products."
• "Spoke to the manager and got a big discount on the bill but found him quite rude."
• "Chefs playing on their phones. waiter scraping something of the plate with his nail before serving."
• "Once seated no waiters attend to us for drinks for approximately 20 minutes."
• "Had to wait 40 minutes for our food."

Food Quality

Pros:

• "Great venue, great food."
• "Ice cream is very creamy, would definitely recommend."
• "The tiramisu was delicious!"
• "The lasagna tasted good."
• "The food was quite nice, I was especially pleased that they left the bottles of olive oil and balsamic vinegar at the table with our bread."
• "The pizzas were perfect and the carbonara is a must."
• "The food was out of this world."

Cons:

• "ORDERED A RISOTTO - RECEIVED BOILED RICE - WAITED 10 MINUTES - SAME BOILED RICE BROUGHT OUT - COVERED IN OLIVE OIL!!!"
• "Found CHICKEN in my vegetarian pasta which was cold in the centre and hot on the edges."
• "The pizza's were pretty grim, very little topping and overdone."
• "The chicken was flat like it had been steam rolled and dry."
• "The panna cotta however was an unsalvageable disappointment - a panna cotta is meant to be a gelatinous dollop that keeps its moulded form on a plate; we were served some runny yoghurt in a glass."
• "The food was so bad. Literally taste exactly like it's just been taken out of a supermarket frozen section."
• "Someone call Gordon Ramsey… Meat Balls they served were basically frozen straight from the supermarket."

Atmosphere & Cleanliness

Pros:

• "The atmosphere was warm and relaxing."
• "For outside dining, I'd certainly recommend."
• "The seating and table were good, comfortable and plenty of room."
• "The place was clean and the toilets weren't stinky, so all in all, we had a really nice meal and experience."
• "Very nice and cozy place with outdoor seating."
• "The atmosphere was fun and Lewis was very kind and attentive, nothing was too much trouble for him."
• "The atmosphere was buzzing."

Cons:

• "Arrival was rude, my wife went to use the toilet after we were seated, the toilets were disgusting and unclean."
• "We were seated quickly on a table with no cutlery or napkins and next to two tables which still had dirty plates with left over food on."
• "Worst experience ever. We arrived around 8:00pm and more than half of the seats were empty. They told us that they will have some bookings later and the kitchen will be busy, so they basically ask us to leave."
• "Service was very slow and main meal had been under lamps ready to be served and was Luke warm one was returned as cold."
• "Dirty Dirty Dirty. From cutlery through seats, table, menu, even a lamp above a table was splashed with red sauce."
• "Food was nice but there were so many flies in the restuarant flying around the table."
• "We were seated at the back near the toilets."

Value

Pros:

• "Defiantly recommend to anyone looking for a great time for a reasonable priced menu that has vegan and healthy options."
• "Rating is for the lunch menu which offers a small but fairly varied selection of food at a reasonable price."
• "Very well priced too."
• "We had the set menu with is 3 courses for £15.99, and you still get a vast choice of dishes."
• "With a bottle of wine and starters it was a very reasonable priced meal."
• "Had their two course dinner for a deal! good prices for good food."
• "Very good value and a relaxing atmosphere."