Camden Bar & Kitchen Reviews Summary

Ordering System

Pros:

• "The automatic ordering & payments system is very convenient."
• "Service pretty basic. I had to order from a QR code."
• "Order on the mobile (which wouldn’t load) or at the bar which was fine."
• "Easy service with scanning QR code as well as ordering at the bar."
• "It is possible to order from an app while seated at the table but it took time to load."
• "The place is very nice, it looks good and its decorated well. The service was very fast and friendly."
• "Food came out a bit cold but the after notifying the staff they promptly replaced it with a fresh plate which was fine."
• "Ordering was either through a QR code or by queuing at the bar, but although impersonal, the experience was otherwise hassle free."

Cons:

• "No queue for table. Service pretty basic. I had to order from a QR code."
• "Order on the mobile (which wouldn’t load) or at the bar which was fine."
• "It is possible to order from an app while seated at the table but it took time to load."
• "There were some tables available downstairs and all upstairs. Despite the staff advised to use the QR code and order food via app, it didn't work."
• "The sign in front of the restaurant said the average wait time for food after ordering is 15 minutes. It's been over half an hour."
• "Ordered off the street food menu (Fanny's kebabs). Expected to pay a premium for the airport of course but the wraps were all tortilla with next to no filling inside, so 18 quid for a sad snack was truly ridiculous."
• "Very overpriced. So much more expensive for same quality (and smaller portions). £17 for a chicken burger with bacon and a few chips."
• "Ordered some over priced food and drink. Food was very poor considering it was 15 pounds."

Staff Service

Pros:

• "The staff was good, and serving time was shown as when you order via the QR code."
• "Had a lovely experience at Camden this morning. Staff was lovely, friendly, and created a warm, welcoming atmosphere."
• "The staff seemed approachable."
• "Had a satisfying experience at Camden Bar with their decent sausage and mash. But what really stood out was the service, particularly from Maria."
• "Lydia was amazing, she is the best worker at The Camden Bar & Kitchen, she needs a promotion or a pay rise please."
• "Staff really professional, everybody welcoming us with a big smile they seems happy and enjoying the work."
• "Staff are very friendly and helpful. It was nice and relaxed upstairs, downstairs was a little busier."
• "Fantastic service thus morning!!! I was greeted by Vio and Augustine. The place was buzzing with life and the food was delicious."

Cons:

• "Service pretty basic. I had to order from a QR code. The only interaction with the server was when food arrived at the table."
• "Tables were dirty with no menus. Only one person was taking orders at the bar."
• "The member of staff took the food away and left me. No service at all."
• "Waited well over 30 minutes for the food. When it arrived the beans were freezing cold (straight from the tin) and toast was soggy and cold."
• "The member of staff took the food away and left me. No service at all. I would suggest that if a customer is unhappy with the quality of a meal that your staff are trained to at least be open to a conversation which welcomes customer feedback."
• "The member of staff took the food away and left me. No service at all. I would suggest that if a customer is unhappy with the quality of a meal that your staff are trained to at least be open to a conversation which welcomes customer feedback."
• "We were served a vegetarian breakfast with bacon on the plate. We were told that as everything we had ordered was on the plate(in addition to the bacon) we weren't entitled to a replacement."
• "Waited well over 30 minutes for the food. When it arrived the beans were freezing cold (straight from the tin) and toast was soggy and cold."