Boots Reviews Summary

Store Layout and Accessibility

Pros:

• "Large store, 2 floors of shop with Chemist downstairs with large beauty stands and cosmetics."
• "Centrally located in Brighton, this store has a wide range of goods and is very well stocked."
• "Wheelchair access from the side entrance, there is an elevator for public use and escalators."
• "This is probably the biggest store I seen, lots of all different types of products are in their."
• "Very large and well-stocked on 2 floors with a pharmacy and good selection of electricals such as shavers, trimmers, hairdryers etc as well as perfumes, health and beauty products, sun lotions etc."
• "Entrance available only from North Street due to covid. The entrance and exit are well apart from each other with big signs."
• "It's honestly the biggest Boots I have ever visited. I like that you can likely find whatever you need there and the self service booths make it easier and quick visiting."

Cons:

• "A large store, but just feels empty. Seems like a waste of a massive building."
• "This is a big shop with a lot of floor space but the flow is weird, there is no cohesion."
• "I find this shop a bit annoying. The layout doesn't really work."
• "The shop is really big which is great when you need a larger range of products, but it is under-stocked almost all of the time."
• "However, if you are not used to finding items you will spend a lot of time trying to figure out where your item of interest is."

Customer Service

Pros:

• "Great service from Ashley in the Opticians, couldn't have done more for us."
• "They made me feel welcome and dealt with my requests in such a professional manner."
• "Her customer service was professional, amazing presentation of Dior products and very kind from her to helping me found amazing shade of lipstick which I am gonna use every day."
• "The lady on the counter couldn't have been more helpful...she searched my nhs no. and found my prescription."
• "Yet again, today, brilliant staff. Very caring and a thorough eye check."
• "Boots Brighton has an employee superstar called Zoe! She helped me... to add points from old receipts & a lost Boots Card."
• "Staff service is spot on! Couldn't have had a better understanding and compassionate person taking care of my health related issues."

Cons:

• "Everything would be amazing except customer service, as you can stand by the till 20 mins and nobody cares."
• "I stood in the queue for the pharmacy for 45 mins with my knee, that I had replaced 7 weeks ago, nowhere to sit and wait, very disappointed with Boots."
• "Awfully big store with no customer service what so ever."
• "No assistance. asked a Staff member who said they were busy said they would get someone else. They didn't bother. Other customers walked out."
• "Pharmacy is awful. SO slow and the customer service is almost nonexistent."
• "First time I asked the staff for help if they could provide a tester for makeup... Not very helpful and rude."
• "Very unpleasant staff yesterday, very disappointed at them, unhelpful and snappy."

Product Availability and Pricing

Pros:

• "Excellent one stop shop for beauty products skin care and to collect your prescription and for buying by the counter medicines."
• "Most things available and helpful staff there too, nearest spot to the city centre for essential things and other stuff that usually gets sold here."
• "If youre going for make up see the Dior ladies. Very very friendly and accommodating."
• "Love my new products, even though I couldn't test them, Abby did a perfect match to my foundation and concealer from Huda counter."
• "Great range of products and services. Special offers galore."
• "This is my go-to place for any baby products as they're usually very well stocked, the boots advantage card is great and they've got easy access to all floors of the building."
• "Good kind staff, membership card so useful, many promotions and offers."

Cons:

• "standard boots, overpriced stuff as usual."
• "Sometimes boots prices more expensive than another pharmacies even with offers."
• "The pharmacy counter needs a shake up. Queued 30 minutes to hand in a prescription and queued another 20 minutes to pick it up."
• "It was over all a weird and strange way to communicate a simple thing to customer."
• "What is the point of Boots North Street, Brighton, having a phone number on the website when no-one ever answers the phone either on general enquiries or pharmacy."
• "Superdrug have just gained a new customer."
• "Yes it is bigger than Superdrug and more choice than a lot of local supermarkets for medication, but you will get stuck in a queue for 25+ minutes as staff are more interested in talking to their friends who letting their friends cut massive queues."