Lush Cosmetics Brighton Reviews Summary

Staff Service

Pros:

• "Finn, who was serving me, was so helpful & so nice."
• "Today I was served by Ali, who helped me find a great face mask that perfectly suited my skin needs."
• "Matteo helped me! He was so friendly and nice."
• "Went to this store with a couple of my friends to be greeted by Matteo who was the most friendliest, helpful person to all of us."
• "The staff and very helpful, I think it was Addy that helped me, she answered all my questions and directed me to exactly what I needed."
• "I love going into Lush in Brighton, the staff are SO amazing & so helpful - especially Matteo who put a massive smile on my face as soon as I walked in!"
• "Matteo and the staff were all really helpful."

Cons:

• "The 2-3 minutes I spent in there I was approached by three different shop assistants on three separate occasions which made me very uncomfortable."
• "Too many employees on the sales floor. Far too eager to help (read make a sale), learn to take a hint - leave the customer be."
• "Walked into the store with no acknowledgement just to the staff talking amongst themselves, getting to the checkout again no conversation not a word was said not even a hello."

Product Variety & Quality

Pros:

• "The shop was just open and well stocked."
• "I tried solid shampoo and conditioner before and they worked really well, so I came back for more."
• "This store has a larger variety of products than that of my local store in Telford."
• "Extremely ethical products store. All ingredients are ethically sourced."
• "It's amazing! All their products are cruelty-free and I think quite a lot are vegetarian and vegan."
• "I have super allergenic skin but I can use everything at Lush & it’s cruelty free, win win x."
• "The products themselves are all very nice and the shop smells wonderful."

Cons:

• "I had to walk away with no bag carrying these items around. Just so unusual for Lush customer service. Put a downer on the mood."
• "Limited selection! Was sad as before moving to Brighton I expected a huge Lush and was left... disappointed."
• "Lush products are hit and miss. They're either really awesome... or really not."

Store Atmosphere

Pros:

• "This place is amazing!"
• "Went in here today with my friend and the staff are just wonderful."
• "Absolutely love coming here with our kids."
• "Love Lush... Such beautiful smells, be a bath bomb, soap whatever you desire from bath, skin etc."
• "The staff are helpful and friendly and the shop smells amazing."
• "What a lovely experience myself and my daughter had today in here! Matteo made us feel welcome."
• "Staff is very nice an always willing to help but letting you breathe..."

Cons:

• "As a brand, I think Lush is great. However, this store is way too small, often you have to fight through a crowd to move around and generally it's just not fit for purpose."