Oxygen At The O2 Reviews Summary

Facilities and Cleanliness

Pros:

• "Its clean with a large parents area where they sit and enjoy a cup of tea or coffee while watching their kids."
• "Facilities were decent."
• "The general facilities are pretty good, loads of trampolines to keep the kids busy."
• "The place itself was fine, it was pretty busy at the time we got in."
• "The general area is relatively clean."

Cons:

• "The place would benefit from someone wiping the tables down and sweeping more often."
• "The bathrooms are absolutely disgusting. Looks like they have not been cleaned in weeks."
• "Half of the lockers are broken or have been set to locked while still open."
• "The place is filthy. Looking down on the trampolines they were almost black with grime."
• "The children had a nice time. Unfortunately, I found the cafe and spectator area to be grimy. Dirty floors, sticky dirty tables and chairs."

Staff and Customer Service

Pros:

• "Staff are friendly, especially Mehrab, so kind and helpful."
• "Everyone at the venue is so flexible and approachable."
• "Staff seemed friendly enough and did a decent job supervising the various jumping areas."
• "The staff made our day! We were greeted by Mehrab at the front desk who was so helpful."
• "Excellent customer service from Ayo who helped me sort out a mix up with the booking."

Cons:

• "Hardly any staff. The ones that were there were just talking together at the reception desk."
• "The staff don't care about the customers."
• "Staff were more interested in the playlist then supervising."
• "It's obvious that the staff just don't care and make it abundantly clear that they don't want to be there."
• "Some of the staff are VERY rude and do not know how to speak to customers or their colleagues."

Pricing and Value for Money

Pros:

• "Prices are fine."
• "Enjoyable cheap pizza for the kids party."
• "Reasonably priced and well stocked snacks and drinks after jumping."
• "A good deal with a free return voucher in the party bag too."
• "Amazing experience for the kids and parents too. Wide selection of trampolines, big slide, and free slushy if you win a jumping contest."

Cons:

• "I would also like to know why with an access pass only one of the oxygen parks offers a reduced rate and carer pass?"
• "This used to be a good place. It's now a complete waste of money."
• "No neon they write unlimited squash what they said no at first time when my friend went there to asked they said only if you buy."
• "Nothings is free here. I feel like the Center is costly compare to other jumping places."
• "Also it is soo bloodclart expensive. If you go there I would suggest you bring your own socks because it’s £2.65 A PAIR."

Music and Atmosphere

Pros:

• "There were definitely a couple of songs that were not age appropriate."
• "Great music, team games in the cage for everyone to participate."
• "We had a wonderful time and aside from the great trampoline park, I can honestly say that the staff made our day!"
• "Music was banging facilities was amazing and the offer of an additional half hour jump if you choose for a small price of £5 was so good."

Cons:

• "The 'music' is far too loud and completely inappropriate for small children."
• "It was very bright, very loud. The microphone was very loud, could've turned it down a bit??"
• "The music is blaring out as its a night disco (most songs not appropriate for children!!!)"
• "The blue light in the briefing room is ridiculous, my family and I developed a serious migraine after that."