Gravity Active Milton Keynes Xscape Reviews Summary

Party Host Quality

Pros:

• "James and Jess the party hosts both hosted on two separate occasions. Both absolutely fantastic, they really got the children in the mood, hyped up and ready to have fun with them."
• "Mitchell and Jeanette were brilliant, they looked after us very well. Mitchell was great with the children - he played games with them, made them laugh and made sure they were all okay while bouncing."

Cons:

• "We were supposed to have a party host (Jess) who we barely see. We had to ask for napkins, sauces, drinks. They were horrific at organising despite me paying £220 for the convenience of them organising and dealing with the 10 children who was attending."

Facility Cleanliness and Maintenance

Pros:

• "The check-in process was very quick, the party area clean and well set up."

Cons:

• "The area where the cafe is, was filthy, the floors and the tables dirty. Very high risk of falling down as water was everywhere."
• "The canteen and seating area... First off the tables and floor were an absolute mess, water everywhere and half the tables were sticky."
• "The staff don’t look after the cafe area, tables are dirty and piled with someone else’s rubbish, if you want a table, you clean it yourself."

Food and Beverage Quality

Pros:

• "The food sizes are amazing massive portions followed by ice-cream with different toppings they can choose from."
• "Food and drinks available, recommend the slush drinks that are situated at the side as kids soon get thirsty with all the running around and jumping here."

Cons:

• "When it did, the fries were okay, but the chicken wings were covered in some revolting sauce that was most definitely not BBQ. It tasted like vinegar and was super sour."
• "Food order was incorrect and they shut the kitchen as soon as the food had been sent out, so they were unable to correct the order."
• "It was half closed and packed with more people than it seemed it could handle... Cafe had drinks but no waffles for snacks for the kids."

Staff Attitude and Efficiency

Pros:

• "Staff are very helpful and supportive to participants."
• "Had a fantastic day with the grandchildren! The staff were brilliant; Chloe, in particular, helped us solve our reservation issue swiftly and politely."
• "Myriam and her colleague (tall with glasses). Thanks for your warm welcome, patience in explaining all we needed to know during our visit on the 14th of April 23."

Cons:

• "The staff were standing around chatting rather than monitoring or cleaning up."
• "The overall jump was overpriced for the amount of activities you have despite half being out of use or not being able to use them."
• "No one to greet or serve us..we had to ask to pay to get in!!we had to wait 30 mins till next session so went to get a drink so went to cafe..again no one to serve..then we went to watch safety video which frightened my grandaughter so much with content and how loud it was that she was in floods of tears and wouldn't go on..no one asked if we was ok..we left ..Absolutely shocking experience all round. .."