RedKangaroo Trampoline Park Reading Reviews Summary

Organization and Staff Friendliness

Pros:

• "Everything was perfectly organized. Thanks to very friendly and help staff."
• "Had a great time, yes was busy at the weekend, but very well organised and friendly and helpful staff."
• "All our transactions were seamless, the staff were all friendly, polite and helpfull."
• "The staff here are simply outstanding. Their friendly and engaging approach makes a world of difference."
• "The staff were so lovely and helpful, calm as promised in the name, my daughter loved it."
• "Great place for fun. Very polite and friendly staff, very clean and easy access to parking space."
• "Staff were very friendly and helpful and made sure we had everything we needed."
• "Staff were really nice and look after you well especially if you are in an organised party."

Cons:

• "The service was just horrible.. no staff was around to help, no accessories were provided."
• "At the park right now. Paid for 2hrs kids got kicked off after an hour."
• "Very disappointed with the level of staff attention given to certain play areas and the low level of staff."
• "The moment when ur refuse the entrance with ur 3 year old kid. 80 kids its maximum for a session."
• "Staff were friendly. Place was generally clean. Trampoline equipment was good and safe, with some nice variety. Table service requires you to create an account with them online, and food was OK."
• "Lady on the phone was quite rude and ingnorant when I had problem with booking."
• "Not too busy which is good, but at times when there are rowdy large groups of kids, the park marshalls need to be a bit firmer because some kids take the pee."
• "Warning! Just found out you have to wear Red Kangeroo socks to trampoline there."

Facilities and Cleanliness

Pros:

• "The place is well maintained and clean."
• "The facilities are great, clean and well-maintained, which as a parent, gives me peace of mind."
• "The facilities were great. My children loved it. The staff at the cafe in particular were lovely."
• "Great trampoline park, kept clean and with a wide variety of jump areas including foam pits, air bags, half pipes."
• "Great place, really well set out in these fun times! The Saturday morning young kids sessions are really good fun and closely monitored."
• "The trampolines were really well kept with lots of different areas to keep the children entertained."
• "Brilliant trampoline place. My 11 year old son and his friend absolutely loved it there."
• "A massive shout out to our party host Taylor Claxton! Taylor hosted my son’s 4th birthday party on Saturday morning! Taylor was Amazing with the kids and held their attention which is a job in itself!!!!"

Cons:

• "The only negative was that it was very hot in there (its was a hot day) and although there was air conditioning in there it wasn't really enough."
• "The tannoy system needs sorting out as its loud but you can't actually understand anything being said!!"
• "Major issue I had was in house cafe/restaurant. the food is way over priced and not great quality. but worse was the slushy machine had green mould growing in it."
• "Second time visiting for Kanga Calm session with my son and was asked upon arrival for proof of his SEN."
• "First time here, boys loved it, I sat a for 2 hours looking on my phone rather than doing some work because I couldn't charge my ipad."
• "Toilets clean and clearly visible. Very impressed to get the slushie as part of the price as normally 3pounds."
• "There are party rooms available here too though we haven't been inside."
• "Closes the cafe at 3:30pm with no sign and tells us they closed after giving people infront of us drinks."

Customer Experience and Satisfaction

Pros:

• "Celebrated my daughter's birthday with her classmates. A great time out in doors."
• "Cannot recommend enough especially as we were just visiting for the day, our local trampoline facilities are not a patch on RedKangaroo."
• "This was an amazing trampoline park to visit, where me and my family were welcomed by staff."
• "What a great place, we are a regular at one of the other local bounce place and it was only because a friend recommended Red Kangaroo that we gave it go."
• "Great place for family fun, the cafe offers a good selection of food and drinks, safe place for the children."
• "Fantastic venue, plenty of excitement, the morning sessions for U5s are competitively priced and a lovely opportunity to let the younger ones enjoy the facilities."
• "I love this place. It's the perfect place to let the kids drain out their energy."
• "I'll give 6 if I could, staff more than just a friendly. We had really good time with kids."

Cons:

• "Honest advice: JUST don’t WASTE your money on BIRTHDAY PARTY there. Total waste of MONEY and bad experience for a very precious and important event of life."
• "Will not be returning and advise other not too. I was directed to park in hotel Ibis by redkangaroo staff, I registered like they advised and still got a parking ticket."
• "It's got a lot on offer but very loud and chaotic."
• "My 6 year old absolutely loved it here, lots of exciting things for them to do! Downside is it is very expensive."
• "First of all I think tickets are too expensive, we were in similar place where they charged us much less."
• "Very disappointed with the level of staff attention given to certain play areas and the low level of staff on the trampoline area as a whole."
• "The place was such a blast to go and jump around and just have such fun. I felt that information where we had to sign up on was more easy or access."
• "Nightmare place!! Took my four year old to an open bounce session."