Oxygen Romford (formerly Jump Evolution, Opens Dec 22nd) Reviews Summary

Customer Service

Pros:

• "Thank you Jump evo for such amazing services we defo shall be coming back."
• "The staff were so very helpful and happy!!"
• "Staff was very helpful and friendly."
• "The staff there were wonderful, very friendly and helpful, from front of house, to the play wardens and cafe staff."
• "Every single member of staff we engaged with were simply fantastic, enthusiastic, polite and encouraging all the kids."
• "The staff at the reception were very welcoming and helpful and all had smiles on their faces."
• "The staff, premises, trampoline/park and cafe are great and duly warrant 5 stars!"

Cons:

• "A woman in her early 20s with short blonde hair who was in charge of the airbag, was incredibly rude and was shouting at all the kids."
• "The lady who served me was quite rude, abrupt and couldn't even crack a smile."
• "Some of the staff are stroppy and just havnt got a brain cell to really be any help."
• "I found the staff particularly the manager pretty rude."
• "Extremely rude customer service by a staff member knows as Natalie Sharkey."
• "Firstly the receptionist was very rude both to the adults and the children."
• "The person in front desk treated me so badly."

Cleanliness

Pros:

• "The place is spotlessly clean."
• "The trampoline park itself is well maintained and clean."
• "The park itself was clean and spacious."
• "We loved all the excellent clean and modern facilities."
• "The place is clean tidy and has definitely catered for the parents too with a lovely spacious cafe area."
• "Nice clean trampoline Park with friendly & helpful staff."
• "The park is well-maintained."

Cons:

• "The place was absolutely filthy, chewing gum on a number of the trampolines, dirty tissues in the inflatable tunnel."
• "It's hard keeping a crawling baby entertained when the floors are filthy!"
• "The place is dirty anyway, go jump giants or Flip Out! She is a single parent and can’t afford to lose the extortionate amount of money it costs! Bad management!"
• "Toilets not cleaned regular and I checked regular times."
• "It’s very dirty in their pair of scissors just left on the table in the food part."
• "The tables are rarely cleared and cleaned."
• "The break out/cafe area was unkept and dirty."

Facilities & Accessibility

Pros:

• "The children received a treat pack and were allowed pictures with the themely dressed characters in the venue."
• "We privately hired jump Evolution for my autistic sons 6th birthday and it was the best party ever!!"
• "They offer a deal where if you give them of your brand they will give you a pair of socks free."