Sunshine Garden Centre Reviews Summary

Customer Service

Pros:

• "The service is exceptional and all the staff are so kind and helpful."
• "The staff, however, remain as friendly, helpful and knowledgable as they always have been."
• "Very good customer service. Staff are knowledgeable and helpful."
• "Really excellent customer service at every point."
• "Excellent customer service. Always a happy visit here."
• "Fabulous customer service, knowledgeable helpful staff make it easy to choose from their very large range of really good quality plants."
• "Amazing customer service."

Cons:

• "Left a simple question on email enquiry, no response, so got products elsewhere, very disappointing, can't even monitor their own website."
• "Rude member of staff claimed they are not to be accepting cash for purchases due to covid."
• "Really bad communication regarding delivery service, not concern about the customer request."
• "One of the employees who was asked to help me wasn't too friendly when I stated that the trees were too expensive."
• "Do not buy fire logs from this place! They are not ready to burn and the thick black smoke which came off of these logs, from all 3 bags was appalling. The logs are NOT DRY!"
• "They have a poor range of indoor plants and they NEVER reply to emails!"
• "Unprofessional and disgusting attitude of the staff working in the sunshine centre café."

Staff and Atmosphere

Pros:

• "Friendly staff, best range of products, good quality."
• "The staff are so friendly and helpful and I felt very safe."
• "Everyone is so friendly and helpful."
• "Helpful and very knowledgeable staff and great vibe in the centre."
• "Helpful friendly staff with plenty of advice."
• "Staff are super helpful and friendly. Great range of stock."
• "The staff are friendly and helpful without exception and also very generous in sharing their expertise."

Cons:

• "I wish staff would not water the plants using the hose pipe during opening hours, honestly so very dangerous."
• "Staff are ok....but can behave at times robotic and follow customer around the place."
• "Too many children. Not enjoyable shopping experience."
• "Wouldn't let me take my dog in with me - in a garden centre!"
• "A bit disappointed this year. Not their usual high standard of magical and enticing Christmas displays."
• "The reverse is true at neighbouring Alexandra Palace Garden Centre where staff are fewer, self-absorbed and generally standoffish."
• "Not as good as it has been. We popped in today to look at Christmas things and found that the usual elaborate Christmas decorations across the indoor area just weren't there."

Products and Pricing

Pros:

• "Large selection of planters and pots, solar water features and mains powered options."
• "Their plant prices, which were quite high, have come WAY down in the past year."
• "The collection of plants, plant pots, flowers, seed, decorations and other stuff is awesome."
• "Wonderful garden centre with a huge variety of reasonably priced plants."
• "The plants quality's are brilliant with very good price."
• "Great selection of plants especially the herbs."
• "Top quality Christmas Trees."

Cons:

• "It's a little on the pricey side but the staff are great and the menu is good."
• "The prices are higher than in other places (B&Q, Homebase, etc)."
• "Could be a bit pricey we felt but we were happy to pay as its an independent business and has everything under one roof."
• "However I was disappointed to discover charcoal etc priced several pound above the rrp."
• "Plenty of parking, but ridiculously high prices."
• "Their prices however are quite high compared to Crews Hill."
• "Overpriced and unorganised. A lot of made in China low quality products."