Dixons Sales and Letting Agents Moseley Reviews Summary

Customer Service

Pros:

• "The whole team at Dixons has been consistently attentive, efficient, helpful and highly professional."
• "Excellent customer service provided by Ian, he has sort out our mortgage within week."
• "The kindness, patience and professionalism of the staff, particularly Chloe, is outstanding."
• "Kitti was able to help me immediately, providing information on a lovely flat, arranged a viewing that same day and was even able to bring my viewing forward to save my time!"
• "Molly was an absolute star on a number of occasions when dealing with setbacks or difficult queries."
• "She constantly got in contact with us, returned to our calls and emails abruptly, made us feel that she was the bridge between us and the landlord."
• "Service is courteous, friendly and helpful, and staff respond quickly to queries."

Cons:

• "Worst Dixons experience ever the estate agent was extremely rude."
• "The worst experience ever... Absolutely no recommended."
• "They never call you back when they suggest they will."
• "They were very difficult to get hold of, never answered the phone, unprofessional in their email communications."
• "Terrible! They booked a viewing with me and left me outside for over 30 minutes, no call or update and I had to go back home."
• "I phoned for a whole week without the phone being picked up on the lettings side left message on answerphone."
• "The worst experience ever. I contacted Dixons agency... The agent booked and re-booked an appointment four times."

Professionalism

Pros:

• "I found Kitti Krizanova to be quite professional and responsive in her dealings with me."
• "Our agent Kitti was polite, professional and knowledgeable."
• "The service was very professional and I'd recommend them to other buyers."
• "Communication throughout was consistent, personable and professional."
• "Professionally, it seems like they are a very efficient team who are really good at their individual jobs."
• "Dealt with Pete and he couldn't have been better."
• "Pete Gilbert has been fantastic, I believe that he went above and beyond what I have normally found in an estate agent to ensure that everything went smoothly."

Cons:

• "Worst estate agent ever. They will try to play auction game with every buyers. And they will force customer to see their mortgage advisor."
• "They started getting rude and threatening as I said I will try sell it separately as it had been on advertise for a long time."
• "Unfair trading, utter waste of time, I don't recommend."
• "Subia Iqbal is a joke... Fees are disgusting but people will always pay them just to live in Moseley when people like Subia have done absolutely nothing to deserve them but print off a few pieces of paper."
• "DO NOT use this lettings agent."

Efficiency

Pros:

• "Samar Zaman helped us with our first time mortgage, and just when we thought it was all going to go pear shaped...he pulled us through and was very supportive."
• "I worked with the Dixons Moseley team for my property letting. The engagement I got was clear, concise, accurate, helpful and responsive."
• "Dixons provided a very efficient and professional service selling our apartment after another agent had struggled to secure a buyer."
• "They kept me well informed and the buyer interested at all times throughout the process which resulted in a sale at the end."
• "Dixons provided us with an excellent valuation service, and then, when we decided to put our house up for sale with them, their brilliant marketing and sales team lead to the quick sale we needed."
• "Dixon’s marketed, conducted viewings and vetted the applicants, providing a spreadsheet of all offers with details of the funding."
• "The whole process was extremely professional and very well organised for both the sale and the purchase."

Cons:

• "Took almost a month / a full 20 working days to get my tenancy deposit back from Dixons."
• "At 4:53PM I was already on my way to view the flat, when I got a call from them saying that the price changed because I've asked for the property to be furnished and the new price was £ 800 pcm."
• "The buyers' solicitors turned out to be uncommunicative and incompetent and it was only through Dixons continual progress chasing that the sale was actually completed."

Recommendations

Pros:

• "Would recommend them to anyone looking for a property at the moment."
• "I would have no hesitation in recommending them to anyone looking to sell in Moseley and surrounding areas."
• "Would definitely recommend to friends."
• "Highly recommended!"
• "Would highly recommend!!"
• "I highly recommend Dixons Moseley!!"
• "I would highly recommend their services!"

Cons:

• "I will never use these pathetic, desperate, untrained thieves again."
• "If you're looking to rent a property through Dixon's I'd look elsewhere."
• "Would not recommend."
• "Wouldn't use them, especially Samar."