"The girl at the front was amazing....she explain everything to us as we never been before ... She was very polite and professional -well done!!"
"Staff were all really friendly with quick service."
"Staff are always really helpful and friendly and very knowledgeable about their own depts."
"Service is always good and staff are helpful and friendly."
"The staff throughout are perfect & can not do enough for you..."
"The waiting on staff are lovely, very polite and helpful."
"There is always a friendly welcome here from the lovely helpful staff in the café and garden centre."
Cons:
"Service is very slow so be prepared to wait a long time and it does shut a little early."
"The service. Glum faces all round."
"Till staff came across as rude this afternoon and completely ignored us...so lost a star there guys."
"The service was nonexcistant. Those girls have had no training whats so ever!!"
"You would expect a long wait and facing somehow unprofessional waitress."
"All workers where so rude none of the staff where happy in their job and looked literally depressed."
"When entering the cafe, one off the women working there was very abupt, rude and condescending."
Cafe and Food Quality
Pros:
"The cafe is clean and the staff are friendly and they serve a wide range of foods."
"Carrot cake and rocky road to follow were averagely nice, nothing to write home about."
"The cafe serves tasty food and also pies and meat products, bread, cakes and vegetables in the new food department."
"AFTERNOON TEA for 2... ALL the cakes were delicious, especially the brownie it was divine ❤️"
"The cafe is great, the service is fast and the food is not only lovely but reasonably priced! They make a pretty nice cappuccino."
"The food was very tasty, well cooked and hot."
"Fantastic restaurant, good homemade cooked food and pastries."
Cons:
"The sandwich came just as one half … I was a bit disappointed as when you see kids sandwich, you expect it to be a full sandwich."
"They served hot food on cold plates."
"The chips were quite tasty, but dry. The veg and beans were both cold."
"The range of food on offer at the cafe was very limited."
"The only let down is the cafe, food is not that good double cheese burger was very dry and not much TASTE veg is hard, chips are very large and hard to digest."
"Food, waited half hour and was cold when it arrived."
"The food was ok, but had the plates been warmer, the half portion been a half, my burger was questionable (not too fresh, and burned)."
Facilities and Accessibility
Pros:
"There is plenty of free parking so you shouldn't ever have an issue with that."
"Clean and tidy. Disabled bays in car park near to the main entrance."
"We used a wheelchair today ... very easy access."
"The toilets are modern, clean and very aesthetically pleasing to the eye."
"Well stocked local garden centre... Staff are friendly and accommodating. Easily for wheelchair to access."
"Good to take the kids looking at the birds, fish and cute little monkeys."
"Such a nice little well maintained garden centre."
Cons:
"Rubbish for one critical reason - this garden centre is NOT dog friendly!"
"The owners however have decided to no longer allow ease of access for disabled people wishing primarily to visit the café."
"Since changing hands the pet section has been reduced to almost nothing. The price of sweets and the cafe have risen exponentially."
"I am incredibly disappointed and upset to hear that the Pet Section will disappear by the end of this year."
"They owners are not renewing their pet licence so from 1.1.23 there will be no animals in the shop."
"After coming with a disabled partner, I realised they don't provide wheelchairs, well they do and broken..."
"The building is poorly ventilated and really uncomfortable in summer."
Product Variety and Quality
Pros:
"There is a small Woollen Mill as well as pet accessories, a variety of gifts and garden furniture."
"Wandered round the garden store, much more to this place than just plants."
"There's an excellent food and butchery section with a wide variety of fresh meats, green grocery and fresh bakery along side the usual garden centre type of goods."
"Very extensive collection of plants."
"Great and varied displays of plants."
"Good range of stock with lots to choose from."
"There's a great variety of plants, crafts, clothes, pet shop and food and a great homemade section of cakes an chutneys."
Cons:
"Only failure is the garden centre section, they always run out of the free gifts which are available to their card members, surely they know how many members they have and should stock up with sufficiently to meet demand."
"Garden centres are missing the point of what they are supposed to be, people who love their gardens don’t want food, ornaments, trinkets, clothes, toys."
"Sometimes you just want a garden centre to be a garden centre - not a gift shop, not a card shop, butchers or somewhere to buy an overpriced coffee."
"Flecks of yellow/black matter within the pastry on the base of the pie (see photos)."
"It's smaller than some of the other garden centers in the area but it is very thoughtfully laid out with little surprises around every corner."
"Looks suspiciously like they're closing down, not much in the store apart from some outside furniture and all the animals have gone."
"The whole centre looks a little tired and in need of a face lift."