Pheasant Reviews Summary

Service

Pros:

• "The service and food was amazing! The manager especially was attentive and nothing was a bother for him."
• "Staff were very helpful and friendly. Good menu choices."
• "Service was great and the girl serving us was very professional."
• "Excellent, friendly helpful staff god food and good service."
• "The staff are very kind and helpful especially Helen, nothing seems like too much trouble for her and is full of smiles."
• "Staff polite and really helpful. Wow food amazing best roast dinner I've had out for years."
• "Friendly staff, clean and comfortable surroundings and the food was of great quality and cooked to perfection."

Cons:

• "Waited a long time to be served at the bar !"
• "The girl behind the bar was rude when telling us we were in an over 18 area."
• "Staff useless, and inexperienced."
• "Terrible service. More interested in clearing the empty table next to us rather than seated tables."
• "Service was appalling, waitress had no idea about vegetarian options, didn’t understand what the question ‘where is the Ladies ?’ meant."
• "Good food but sloppy service, no starter given and money paid back, half of parties meals 10 minutes before the other half."
• "However there was too long a wait to be served, most of the time there was only I person serving."

Food Quality

Pros:

• "Every one had a well cooked & presented meal & came away satisfied thank you."
• "The food was of great quality and cooked to perfection."
• "The food was wonderful. The atmosphere was so lovely and we really enjoyed our time here."
• "Food was out promptly and tasted lovely. I absolutely would recommended to family and friends and can’t wait to come back!"
• "Food was of very good quality and excellent value for money."
• "The food was hot, well presented and tasty."
• "Food tasted great."

Cons:

• "Food was very greasy you could taste the oil it was cooked in."
• "Food bland and like it was all bought from Iceland."
• "The chicken dish, we ordered in it's place was not very good, the chicken was very dry and chewy not at all palatable."
• "Our meals looked lovely sadly the rump steaks were quite tasteless and about 50% of mine was inedible (chewy grisstle)."
• "Really disappointed, order was incorrect for my teenage son, my hunters chicken was dry."
• "Food needs major improvement, very bland and tasteless and sometimes very bland and dry."
• "Food was horrid. Bbq chicken wings. Wings with bbq sqwerted on top."

Ambiance

Pros:

• "Never felt rushed lovely ambience in restaurant."
• "The pub/restaurant looked inviting from the outside and didn't disappoint once inside as it was very modern, bright and very clean."
• "The venue had a very open, clean, colorful and friendly atmosphere with space for children to play."
• "Love the friendly atmosphere."
• "The atmosphere always very friendly."
• "Came from London with some friends on Sunday went to the pheasant for Sunday lunch.great atmosphere.great food and lovely staff."
• "Very pleasant pub and a nice place to visit to have a drink, cuppa and/or meal."

Cons:

• "A little bit noisy but honestly that's because it's a popular local place."
• "It was noisy due to the pool area and people vaping this need to be controlled more a little off putting..."
• "The kids area was handy for the parents but really noisy all evening."
• "Service was extremely slow, I ordered 2 bbq chicken burgers."
• "Certainly not the place for any formal meetings but definitely recommended for a laid back informal place to catch up."
• "Very sad experience. the tables right next to play area was reserved for family with no kids."
• "I was told by manager that if your child don't stop I'm going to have to ask you to leave."

Value

Pros:

• "Sensible prices for beer... Way better than wetherspoons!!!"
• "Not over priced food or drinks."
• "The Pheasent is a great pub serving lots of different drinks and a large variety of different food at a very reasonable price."
• "Perfectly adequate food for the price."
• "What a bonus to have a restaurant which serves from 11am till late!"
• "A great place for a fair priced meal with the family."
• "Food is v good value for money."

Cons:

• "Due to 30% off offer, my friend and I had only the option of burgers as everything else had run out! Very badly managed promotion in my opinion."
• "Over all food was cold, will not be returning for that price for that type of food."
• "Cheap quality, I guess you gets what ya pays fer ......."
• "Very poor i had to order 4 times before they found something that had not run out."
• "The dinners came out wrong."
• "By the time we left at 4 it was almost empty which is sad baring in mind the day."
• "Food ok but no puddings as kitchen closed."

Cleanliness

Pros:

• "The pub/restaurant looked inviting from the outside and didn't disappoint once inside as it was very modern, bright and very clean."
• "Nice clean environment."
• "Bar staff very friendly and welcoming. Tables were clean."
• "Visited for the first time with my 2 children. We all had lovely meals, served in a good time, fresh and hot."
• "Staff very polite & place is bright & clean the food ok but only Luke warm."
• "Staff very friendly and attentive."
• "The staff are all very pleasant."

Cons:

• "Cutlery and glasses were dirty."
• "Sat in a booth and one side the seat was wet and torn."
• "I come back into the toilet a good hour later and well let's say the toilets had got in a worse state."
• "Just been to the pheasant Ashford and was disgusted with the cutlery."
• "Staff all mingling around each other zero masks worn, even when serving us food at the table, pretty poor variety on the menus very chill and not very inviting."
• "Pretty average food too, disappointed as Pheasant had previously been quite nice."
• "He also was standing behind the bar eating sandwich in front of customers."