Alcampo Lounge Reviews Summary

Food Quality

Pros:

• "The food is great, with options for gluten free, vegetarian and vegan as well as tapas and meaty meals."
• "Really tasty food and friendly staff."
• "The service is excellent, and the food is lush."
• "The selection of food is quite good and also reasonably priced."
• "Great range of food for veggies and meat eaters."
• "The food is burgers and salads type style, with good meat and veggie/vegan options."
• "The food and coffee is lovely and I highly recommend the Lounge Eggs with bacon from the brunch menu, just perfect!"

Cons:

• "The fish finger sandwich was undercooked and returned, a refund was given."
• "They charge 50p extra for a tiny bit of honey in my tea... Now it's apparently £1 extra."
• "Alcampo Lounge, sort out your food portions. They are a disgrace!"
• "The avocado brunch was basically mediocre."
• "Some of the blandest and saddest food you ever had."
• "The food was alright but there was also a price difference ordering via the QR code and ordering at the bar."
• "Everything was expensive, small portioned and relatively bland at the best."

Service

Pros:

• "Service was quick, given the rush."
• "The staff was friendly and helpful."
• "Really friendly and helpful staff."
• "Staff were very fast and very friendly and drinks were lovely."
• "Staff are friendly and attentive."
• "The staff were very friendly and welcoming. Nice relaxed atmosphere with excellent food and quick service."
• "Service was speedy and exceeded expectations, with friendly staff going ABOVE AND BEYOND."

Cons:

• "Barman seemed more than happy to have a conversation with a couple for a significant amount of time, even though there were some customers who were clearly getting irate having to queue for so long."
• "One guy with tattoos and a cap being aggressive and overall rude to the two young blonde girls he was working with."
• "Service was good but wouldn't go back."
• "Service was really poor, food also not very good."
• "The service was very slow."
• "The staff however were very hard to get hold of and we had to ask twice to be bought our puddings."
• "Wouldn't go back as the service is practically non existent."

Ambiance

Pros:

• "Cosy and friendly place."
• "Atmosphere was good, very spaced out and it did seem a bit busy and loud but it was alright."
• "Quirky place, good atmosphere."
• "Lovely atmosphere in the Al Campo. Nicely decorated and everyone feels happy."
• "The place is lovely. I love its aesthetic."
• "Has a very warm and welcoming atmosphere for families with young children, during the day."
• "It's an informal, relaxed place to meet for drinks or food, and is averagely priced."

Cons:

• "One thing I've noticed twice being in here is that the front windows/doors are often left wide open even if it's not all that warm out."
• "The restaurant seemed to be lacking in atmos regarding its guests - it was DEAD A DODO..?"
• "For me it's just a bit too dark, I like cosy but for an 11 a.m. meeting it was a little gloomy."
• "It was quite loud and busy!"
• "The music is often horrendous and loud. Audio assault!"
• "Very loud on weekends."
• "Why does the music need to be so loud early in the morning?"

Accessibility

Pros:

• "It is all on 1 level so good for accessibility, there's an accessible toilet on same level."
• "You could order at the bar or at the table, and the staff seem on it when it comes to allergens."
• "It has big long tables so good for family lunches or meeting with a group of people- you can work on your laptop (lots of plug sockets and the free wifi is OK ) / play board games for hours."
• "Has disabled access, enough room for buggies and wheelchairs."
• "Accessible. Good for wheelchair users."
• "There is a ground level disabled toilet and it's nice."
• "Fully accessible, varied and delicious food and beverages."

Cons:

• "Fascist dog rules have gone up on the window, the dog bowls have disappeared, dog treats gone and we now have a very hostile atmosphere towards dogs."
• "We got denied service because of his peanut allergy."
• "Slightly sarcastic when i asked about disabled markings - there's a reason blue badges are used - it's what we look for!"
• "The door frame for the toilets is ridiculously low."
• "They play loud-ish music so may be difficult for hearing impaired people."
• "WiFi coverage is good near the coffee/drinks counter, but (progressively) rather weak to non-existent closer to the doors."
• "The floors and tables have the same sticky feeling as you'd find when the lights go on at 4am."