Address: Unit 24, Hawthorn Centre, Elmgrove Rd, Harrow HA1 2RF, United Kingdom
Phone: +442084277688
Rating: 4.7
based on 146 reviews.
Customer Service
Pros:
"Chris was hugely responsive and available to help me think through my options, without ever having met me or having an guarantee of business from me."
"Peter was so helpful, offering tea/coffee and friendly conversation."
"Very friendly from the first time I went there."
"They were happy to spend time with me after to give free advice and pointers on how to save money etc etc."
"Chris and Peter where excellent in handling my car and when I received it back the car looked like it had when it was a brand new car."
"Spoke to Chris and Robert who were very professional and answered all questions."
"Peter called a few days after to check everything okay with car."
Cons:
"Full of it but Clueless! they messed up a new infotainment sat nav system."
"Chris is this branch is very disrespectful, when dealing with him I felt like he not willing to help and very patronising attitude."
"This place has no customer service very sarcastic and unprofessional and their prices are a joke in my opinion."
"I asked him to call my warranty company to discuss the issues and his reply was I’m not a secretary."
"Once I dropped the keys off to them, I enquired about the price again but this time they told me they wouldn’t know prices until they started taking it apart."
"Although I took it to a German specialist who diagnosed it properly without dismantling the engine... This place quoted £1800 to fix and they got annoyed at me for taking my car back."
"Used to be pretty good. Visited 02/23 and was shouted at by the owner because I decided to not book my car in..."
Quality of Work
Pros:
"Audi VW Specialist Centre has a master Audi technician running the workshop and the level of expertise and professionalism is extremely high."
"They even sorted a few other things out and topped up my oil at no extra charge."
"These specialists have kept my Audi A6 in tip top condition for the last 5 years."
"Quick diagnosis and system rest has resolved issue with no need for a new battery yet."
"Superb workmanship, the car is driving superbly."
"They did a very clean and professional job."
"The team were not only able to diagnose the problem on my vehicle, they order parts same day and made two sets of repairs at a very high standard."
Cons:
"Had a problem with the Air conditioning so I took the car down to this garage to have it repaired. Unfortunately they damaged part of the interior trim and the dashboard mountings causing the dashboard to sag."
"Took my Audi S4 here for diagnosis of overheating, they diagnosed the issue and claimed there was 3 issues(faulty sensor, and leaking water pump)and quoted me £1000 to dismantle the engine to access the parts which is correct as the water pump in not accessible."
"Paid £72 for air conditioning service and there is absolutely no difference than before."
"Although I took it to a German specialist who diagnosed it properly without dismantling the engine... This place quoted £1800 to fix and they got annoyed at me for taking my car back."
"They claim you can save up to 50% on main dealer prices, even though I was quoted less than that from the dealer."
"I was told my alternator needed replacing (which it did) but was quoted another ridiculous £600 bill."
"Very expensive for what it is."
Value
Pros:
"Called around for diagnostic quotes and the guys were reasonable."
"Charges were very fair."
"Their reasonable costs are a welcome added extra."
"The prices are very competitive."
"A breath of fresh air to find honest, reliable professionals at very reasonable prices."
"More than reasonable with prices of parts and labour."
"They regularly do additional work / diagnostics on the vehicle for no additional charge."
Cons:
"Prices are not dirt cheap so if you want a budget experience this may not be the place for you. What they offer is a highly competitive rate for experienced and skilled work on german cars."
"Their expertise are fairly dear compared to other garages, but you pay for their professionalism and fault finding skills."
"Very expensive for what it is."
"I was told my alternator needed replacing (which it did) but was quoted another ridiculous £600 bill."
"They claim you can save up to 50% on main dealer prices, even though I was quoted less than that from the dealer."
"This place has no customer service very sarcastic and unprofessional and their prices are a joke in my opinion."
"Although I took it to a German specialist who diagnosed it properly without dismantling the engine... This place quoted £1800 to fix and they got annoyed at me for taking my car back."
Professionalism
Pros:
"Audi VW Specialist Centre has a master Audi technician running the workshop and the level of expertise and professionalism is extremely high."
"Professional, extremely knowledgeable and very accommodating are some of the superlatives that describe these guys."
"The team are professional, provide updates, friendly and also knowledgeable."
"Between Kris and Peter, they have always demonstrated a great deal of knowledge and professionalism!"
"Very good garage. Very honest and very by the book."
"Peter,Chris and the team are experts in large Audi engines and have a wealth of experience."
"Very knowledgeable - they are Audi/VW group specialists - and efficient."
Cons:
"Full of it but Clueless! they messed up a new infotainment sat nav system."
"Chris is this branch is very disrespectful, when dealing with him I felt like he not willing to help and very patronising attitude."
"This place has no customer service very sarcastic and unprofessional and their prices are a joke in my opinion."
"I asked him to call my warranty company to discuss the issues and his reply was I’m not a secretary."
"Used to be pretty good. Visited 02/23 and was shouted at by the owner because I decided to not book my car in..."
"I think service in this branch is very bad and need more staff training."
"The problem was the attitude and customer service I received was not professional not impressed due to this I decided to take it to a German specialist."