Tonkotsu Brighton Reviews Summary

Category: Restaurant Brighton

Address: 20 New Rd, Brighton and Hove, Brighton BN1 1UF, United Kingdom

Phone: +441273695522

Rating: 4.3
based on 118 reviews.

Food Quality

Pros:

  • "The food is amazingly good and so tasty and you know it’s fresh."
  • "Absolutely delicious food, tasted so fresh and had so much flavour."
  • "Loved it here, I ordered the Tokyo ramen and was swept off my feet it was so delicious πŸ˜‹."
  • "Delicious!! This is possibly the nicest ramen I’ve had at a restaurant."
  • "Had a spicy chicken ramen and was pleasantly surprised with how good it was!"
  • "Delicious food every time. Recommend the chillibking prawn ramen and the kimchi."
  • "This place is amazing if you are after authentic Ramen, the noodles are cooked to perfection."
  • "Absolutely fantastic. Been waiting ages to go here and was not disappointed. Food was brilliant."

Cons:

  • "Fried chicken was very overcooked."
  • "The noodles comes from a factory, it’s not terrible but just below par."
  • "The broth is so bad. They never remove the initial boil layer or pot. Hence the heavy pork smell."
  • "The food itself is not perfect, I’ve been a number of times, sometimes very good but sometimes not so."
  • "The broth wasn't very hot and the bok choy I added was only 1 piece!! And by one piece I literally mean 1 leave for Β£1."
  • "The portion size was absolutely ridiculous. This cost me Β£12.50 chicken katsu and this is the amount of chicken I received."
  • "The food was cold so we had to send it back. The ramen was very basic."
  • "Ramen wasn't hot enough, lots of noodles and no toppings. Tonkotsu curry even more sad looking with two sad shrimps and big chunk of courgette."

Service Experience

Pros:

  • "Service was quick, the food was hot and freshly prepared. All the staff were friendly and attentive."
  • "Very helpful, friendly staff and we left pleasantly full."
  • "Staff were great to top it all off! Thanks for a lovely meal."
  • "Staff were kind and relaxed. Had a lovely great dinner could not be more happy."
  • "Both times we have been served by Lewis who was very pleasant and welcoming both times."
  • "The staff was lovely, helpful and very welcoming."
  • "Have come on a very busy Friday And yet the servers are polite, gracious and friendly."
  • "The highlight is the team of staff members, they are all extremely friendly and went above and beyond to make you feel welcome."

Cons:

  • "Staff were not too friendly and lack of a simple smile and greeting."
  • "Staff were friendly, but the time we had to wait for the food to be served, was unacceptable."
  • "The staff were unprepared when we discussed a food allergy with them and seemed to lack the experience know what to do."
  • "Incredibly rude staff. I have never been treated like this in a restaurant before."
  • "Friendly staff, but food was abysmal. Had vegan option and definitely would not recommend."
  • "Restaurant and food all fine, but app experience very weak."
  • "Sadly not a whole heap of character which is a shame as Japanese is one of my favourite cuisines."
  • "No real bad experience but for place that's a Ramen restaurant the ramen should actually be good."

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