Tonkotsu Brighton Reviews Summary

Food Quality

Pros:

• "The food is amazingly good and so tasty and you know it’s fresh."
• "Absolutely delicious food, tasted so fresh and had so much flavour."
• "Loved it here, I ordered the Tokyo ramen and was swept off my feet it was so delicious 😋."
• "Delicious!! This is possibly the nicest ramen I’ve had at a restaurant."
• "Had a spicy chicken ramen and was pleasantly surprised with how good it was!"
• "Delicious food every time. Recommend the chillibking prawn ramen and the kimchi."
• "This place is amazing if you are after authentic Ramen, the noodles are cooked to perfection."
• "Absolutely fantastic. Been waiting ages to go here and was not disappointed. Food was brilliant."

Cons:

• "Fried chicken was very overcooked."
• "The noodles comes from a factory, it’s not terrible but just below par."
• "The broth is so bad. They never remove the initial boil layer or pot. Hence the heavy pork smell."
• "The food itself is not perfect, I’ve been a number of times, sometimes very good but sometimes not so."
• "The broth wasn't very hot and the bok choy I added was only 1 piece!! And by one piece I literally mean 1 leave for £1."
• "The portion size was absolutely ridiculous. This cost me £12.50 chicken katsu and this is the amount of chicken I received."
• "The food was cold so we had to send it back. The ramen was very basic."
• "Ramen wasn't hot enough, lots of noodles and no toppings. Tonkotsu curry even more sad looking with two sad shrimps and big chunk of courgette."

Service Experience

Pros:

• "Service was quick, the food was hot and freshly prepared. All the staff were friendly and attentive."
• "Very helpful, friendly staff and we left pleasantly full."
• "Staff were great to top it all off! Thanks for a lovely meal."
• "Staff were kind and relaxed. Had a lovely great dinner could not be more happy."
• "Both times we have been served by Lewis who was very pleasant and welcoming both times."
• "The staff was lovely, helpful and very welcoming."
• "Have come on a very busy Friday And yet the servers are polite, gracious and friendly."
• "The highlight is the team of staff members, they are all extremely friendly and went above and beyond to make you feel welcome."

Cons:

• "Staff were not too friendly and lack of a simple smile and greeting."
• "Staff were friendly, but the time we had to wait for the food to be served, was unacceptable."
• "The staff were unprepared when we discussed a food allergy with them and seemed to lack the experience know what to do."
• "Incredibly rude staff. I have never been treated like this in a restaurant before."
• "Friendly staff, but food was abysmal. Had vegan option and definitely would not recommend."
• "Restaurant and food all fine, but app experience very weak."
• "Sadly not a whole heap of character which is a shame as Japanese is one of my favourite cuisines."
• "No real bad experience but for place that's a Ramen restaurant the ramen should actually be good."