BMW Battersea Reviews Summary

Customer Service

Pros:

• "Chris Mallouppas was who helped me he explained everything very clearly and he was to extremely helpful, friendly and professional."
• "Linda was very helpful when I took my car in for a recall."
• "Very cheery and professional from the gate staff to Josh himself."
• "Had excellent service with Shirin and Paul today! Made an extra special effort to make sure I was dealt with quickly and efficiently."
• "Mark was absolutely amazing!!"
• "Marvellous service, thank you!"
• "Happy staff, happy customer and a happy car 😊."

Cons:

• "The lady I dealt with was zero sympathetic, very distracted, not very skilled on customer care at all."
• "This time a Asian woman at the front desk who seemed to have an attitude."
• "Worst call experience. So many times I've called and there is never anyone available."
• "Overall I am really dissatisfied with the whole service provided to me."
• "It took contacting the manager's manager to finally make some progress but I still feel mistreated and ripped off."
• "Will not come back ever again."
• "I really don't recommend anyone to go there and get conned."

Communication & Efficiency

Pros:

• "Abby phoned at 2.00 pm to say they were just finishing everything and at 3.30 pm I collected a beautifully clean car."
• "Collecting my car after repair was a quick and covid safe procedure."
• "Feedback and updates / communication throughout the period was great."
• "Keep up the good work Josh, the sky is your staring point👌🙌🥂🍾."
• "Josh service has been amazing throughout."
• "Robbie was very helpful throughout and kept me updated with the progress on his own accord."
• "Customer oriented team providing helpful service updates."

Cons:

• "After I was called to say the car was ready I went to pick it up and was left waiting for half an hour."
• "Phoned last week to book a service - spent 25 minutes on the phone repeating myself."
• "Calling to get your car booked in is a complete nightmare. Calls are never being returned and the call center people cannot actually book a service or anything."
• "Service Booking was difficult as I was told that someone would call me back after they worked through the list of calls/messages from the day before."
• "Communication with the staff at BMW Park Lane Motorcycle was an absolute nightmare."
• "Ever tried booking with these people? I have just called (again)... I was immediately advised (for the fourth time) that the call was being recorded only then to be told that he was just an overflow call handler."
• "Most annoying experience every time. This afternoon called again 'no one available in service team at this time to take your call'."

Quality of Service

Pros:

• "Car recalled to update DDA control unit Mark offered me second service( was due shortly) at same time which was great."
• "Robbie the head motorcycle man is always happy to help and go the extra mile."
• "Master technician Tony who was looking after my bike and quickly found main reason for all my problems."
• "The team, lead by Matt Littlewood, put in a huge effort to return my bike exactly on time the next day."
• "They set the clock to the right time, they filled it with petrol as they took it for quite a ride to test it, and they gave it a wash."
• "They dealt with the repair of my car very quickly and efficiently."
• "Repairs were carried out very efficiently as well."

Cons:

• "Then was given the parts with invoice when I checked one item is gone and the guy is no longer to be seen."
• "Took my car for cosmetic repair although the job was done nicely they gave my car back with the driver side door not locking."
• "The paint on the bonnet and bumper has rapidly lost is shine and no longer matches the other panels on the car."
• "During the month that it was in the workshop I was told that the technician had dropped plastic in my fuel tank so it was there another week to order a replacement part."
• "Absent of apology or explanation for presenting my car to in a far worse condition they took the car back into the workshop."
• "The quality of workmanship has been substandard and the customer care and communication has been inadequate."
• "Not only they took the whole day 9am til 5pm to complete the service, they scratched the car and don't want to admit it."