Halfords - Charlton (London) Reviews Summary

Customer Service

Pros:

• "The staff in store went out of their skin so I at least felt that they did everything they could to make my experience possibly least painful."
• "Staff are always willing to help and make product recommendations."
• "Ray, deserves more than 5 star. This is the 2nd time he served me for different issues. He makes you feel at ease."
• "Was pleasantly surprised & welcomed the excellent service I got from Halfords starting with meet & greet to front desk, fitter & other staff who offered their help."
• "The guys at Halfords were very friendly and were willing to put aside what they were currently working on to sort us out with a new chain all within about 20 minutes - very grateful for their warm welcome and professional competence."
• "Jordan and his team at Charlton were very professional, highly knowledgeable and very helpful with helping me to choose accessories for my son's bike."
• "Both the cashier I spoke to and the store manager were really nice and helpful."

Cons:

• "2nd Halfords store and 2nd failure in a row!!!"
• "This is the worst experience never had. Halfords Chalton is very bad auto center running by very very very bad staff."
• "I don't know where to even start from, first they shouldn't be even getting any stars... Incompetent, greedy, not so good branch/set of people."
• "Very incompetent shop assistant. There was 3 female shop assistent in the shop. They has no idea about they product or even how to look it up on the computer."
• "Stay away from this store, unprofessional staff! Be careful!!!"
• "Worst customer experience ever, while looking for help, as everyone says different things and once you speak to a manager he just doesn't seem to care and dismisses you carelessly."
• "Worst customer service experience. Rude and unfriendly staff."

Product and Stock

Pros:

• "Their stock is always good and they have pretty much anything you would need."
• "The store stocks a wide range of bikes."
• "With a variety of accessories to choose from, buying a helmet and lights was really easy at the store."
• "I buy a lot of my bike parts at Halfords as they are good brands and good value if ordered online."
• "There were different product lines and brands available; plenty of choice for anyone buying this item."
• "They sell new bikes and repair faulty ones."
• "Your bike can be freely built and delivered to you depending on the bike you choose."

Cons:

• "I could have bought these on amazon for £7 each instead of the £10 each from Halfords."
• "Buy your bike and then you are on your own if it ever has a problem."
• "So how do you order online if they don't know what stock they have? Their website still says they have stock."
• "I ordered a bike online as the system said they had stock. They called me to tell me they did not have stock and cancelled the order."
• "Halfords don't stock tyres for wheelchairs."
• "Sercing an item paying for it and then they calling you and saying that the item is not in stock."
• "The only problem with me is they don't have enough size bike tyres. I couldn't find My bike tyre size 700×40c hybrid bike."

Price and Value

Pros:

• "The price is relatively more affordable than other stores I have been to."
• "Halfords offer a bit cheap prices."
• "Product change immediately under the warranty period without any hesitation."
• "No complaints, quick service, competitive price for car battery, and they recycle old one."
• "Friendly staff and I just forget how reasonable the prices and options are in a Halfords."
• "Once again at this Halfords they restored its function without any charge."
• "Went to buy a bulb for my daughters car in the pouring rain. The member of staff who served me offered to fit it there and then."

Cons:

• "This experience make me hate this shopping area. I will not shop in this area any more."
• "Spent £392 getting a new battery fitted, new charger, and Halfords membership for a year after paying £300 to the AA to get a jump start to go to Halfords in the first place."
• "We had to pay a £55 fitting fee which was not included in the original purchase."
• "Pay attention to parking hours limitation."
• "Are you ready to pay double for parking here? Good luck."
• "I shop around various shops. I bought some items. After my happy shopping in this area, I got a 63 pounds fine from parking company because I over park a few minutes."
• "However, on the way out, I was charged VAT on my bike’s full price even though I already paid online!"

Store Experience

Pros:

• "The store is great I usually go there once in 2 month to get my bike accessories."
• "Always love coming to this store. All the staff are brilliant and informative."
• "This is the best place for all your bicycle needs."
• "Very impressed with the knowledgable and helpful way I was dealt with."
• "The store is always so nice and clean and very quite which is good for someone like me."
• "I’m feeling very lucky to have this shop next to me."
• "Located within the 'Stone Lake Retail Park', we've been here a handful of time and it has more than enough on offer to cater to most things needed for your vehicle, bike, camping and more."

Cons:

• "On every occasion they could not connect to the store - seems like there is poor communication within the company."
• "This shop is nice, clean and quiet. Not much customers. WHY?. Not the problem with this shop but problem caused by parking lot."
• "Collections are usually fast but the bike area has been as cold as a morgue of late."
• "If this isn't the case, you could always order online and pickup in-store."
• "The most unreliable store."
• "Staff are too busy and Halfords should hire more people."
• "Had to wait ages to pick up 2 tyres. Staff focussed on fixing bikes."

Repair and Service Quality

Pros:

• "I collected a new bike for my teenage son, and bought a helmet, panniers, lock and lights in store. The bike was built and ready for collection at the allocated time and handlebars and seat were adjusted to suit him."
• "Our car stereo had ceased to work. Staff at Halfords were knowledgeable and helpful."
• "Very pleased with the boys down at Charlton Halfords Headlight fitting perfect, friendly no bother."
• "Pre booked and took my car in for a pre MOT (10 point) check and got fantastic service from the ladies on the till and Jack the mechanic who is brilliant."
• "The bike section are staffed with really knowledgeable guys who put me at ease choosing a new bike."
• "Had great service from Levi and cycle team sourcing and fitting parts that were damaged when my ebike battery was stolen."
• "Excellent experience at Charlton Halfords - assistant Rob advised on and fitted children’s car seats."

Cons:

• "Brought my bicycle in to be serviced... the service was half arsed, after the brakes getting the all clear for no need of repairs, one of them fully stopped working 3 cycles later."
• "Looking for bike repairs... Took my bike and I was informed that I could not book in for repairs currently as there was a 9 week wait."
• "Went there two days ago to get by bike breaks get checked, the guy told me I need new breaks."
• "So after I picked up my bike two days later the brakes were loose and not stopping properly and the gears were skipping and not staying in one gear."
• "The bike mechanic provided a breakdown of prices which didn't add up and told me that I needed lots of new parts."
• "Booked free assessment, got £160 estimated bill for different issues by a guy who appeared to be either on drugs or strong sedatives."
• "They looked into the issue with my wheel and found my axle was broken. They could not believe this issue had not been picked up by halfords."