Atlas Choice Reviews Summary

Customer Service

Pros:

• "I always use Atlas choice, easy website to use, good car choices, quick confirmation email with a voucher. Always a pleasure to book through Atlas Choice."
• "The staff were friendly and efficient which was great as I was weary from my long journey."
• "They answered quickly and were extremely helpful."
• "I would like to send my thanks to the team in Bulgaria! both in Bourgas and Varna I got the very best service, good car and a very nice price, so thank You all, the booking lady and the guy in the airport!"
• "I phoned up on the 0800 number, got straight through to a polite and efficient lady, who changed the booking for me."
• "I was very worried when I saw all the poor reviews AFTER booking through AtlasChoice but had a good experience with them."
• "I cancelled my booking a number of days ago and called to check the status of my refund. First time I called, I was put through to the Accounts Dept that dealt with my request timely and politely."

Cons:

• "Being hung-up on by Customer Service Representative and then treated with blatant disrespect and rudeness by the AtlasChoice Supervisor."
• "After the fact, their customer service seems to be taking pride in batting me away and refusing to consider issues."
• "Atlaschoice service staff refused to handle the complaint in a reasonable manor and hung up on the phone."
• "customer service is really bad. make sure you don't have to change your reservation, otherwise you will have to deal with a bunch of incompetents."
• "They have no customer service, are not willing to help and are very quick to steal your money!"
• "Slow to respond to issues."
• "They ignored the question for a few weeks and when I chased them said they could not help 'because there would be other customers at their check in when I arrived.'"

Booking and Charges

Pros:

• "Had reimbursement of £50 immediately and new booked saved me a lot of money of 2 weeks 7 seater rental."
• "The new price was £86.50 and so they refunded me the £1.50 to my card."
• "Only since I got my bank involved AtlasChoice refunded me in full."
• "The refund was in my bank within a few days."
• "Our rental company brought the car to us at the airport and was also at the airport to receive the car when we returned."
• "We have had several rentals from Atlas Choice and will definitely rent from them again. We love the prices."
• "We saved a bucket load of money by using them and will use them again in the future without hesitation."

Cons:

• "I thought I would save about £100 by going with Atlas Choice, but in fact it has cost me more than going with Hertz."
• "AVOID THIS 'COMPANY' AT ALL COSTS. Booked though Skyscanner. Informed me off extortionate additional one-way drop off costs after payment had been made."
• "E-mail received today stating car hire cancelled and no refund available."
• "Do not under any circumstances pay any money to this company. You will find yourself paying all over again when you try to pick up your car as they are not forwarding payments to the car hire companies!!"
• "They've gone bust and taken my money."
• "I was double charged for the rental AND the car rental accused me of damage to the car that I did not cause."
• "I paid £88 for 1 week car rental at start of July 2 days later they debited my account £204."

Car Rental Experience

Pros:

• "The car was fine and suited my needs."
• "Have just used Atlas for car hire in Iceland. Everything went like clockwork with the car being provided by Budget."
• "Booked online which was simple, which is good."
• "When we arrived in Faro our car was waiting for us and it was exactly what we'd ordered."
• "Our Atlas Choice car rental in Athens, Greece was probably our best car rental experience overseas or in the US."
• "I've never had a problem with them though I always choose a vehicle from one of the mainstream companies such as Budget or Enterprise rather than a small local firm."
• "To cut a long story short, I have now used Atlas Choice several times without issue."

Cons:

• "Company refused to accept my credit card details the next morning from the UK in an attempt to support my anxious parents."
• "sham of a company."
• "Stay away! There are better services out there."
• "They charge you 88 Euros for a tank of fuel (this actually costs around 55 Euros)."
• "This is not a real company! Every few months they collect payments which are then sent overseas and hidden in offshore bank accounts."
• "They failed to mention that their Service fee would be about $75, plus the cost of the fuel on top which was in excess of $150."
• "They are the most useless unhelpful company I have ever encountered!"