Headmasters Crystal Palace Reviews Summary

Stylist Expertise and Professionalism

Pros:

• "Sarah who was my stylist is a very bubbly, warm and friendly, she listened to what I needed and had cut my hair how I wanted it."
• "Mia was very professional and did a great job with my balayage and cut."
• "Mel is fab, she’s strikes a great balance between what I want and what my hair and face shape requires."
• "Cecile was very thorough in finding out about my hair and what style I was hoping for. She provided a friendly and professional service."
• "Perin has been doing my hair for a few months now, and not only Is she so lovely, I genuinely love my colour each and every time."
• "Cecile knew my needs and gave me exactly what I wanted from my hair."
• "Natalie instantly made me feel comfortable and assured me that I wouldn’t need a pixie cut."

Cons:

• "I went in for a natural looking root fade/balayage type of thing and it was clear that the bleach wasn’t left on long enough, resulting in orangey streaks."
• "The stylist didn’t check the foils before taking me to the sink."

Customer Service and Experience

Pros:

• "Thank you Sarah for being so wonderful and also to the rest of the Staff who were also very lovely."
• "Just left my appointment here and I am so happy with the results. Sarah is an absolute queen! Really funny and chatty and amazing customer service in general from all the staff."
• "What a wonderful experience and such a lovely staff. Cecile was amazing."
• "Had an amazing experience with Aaron today at the Headmaster's Crystal Palace branch. As soon as you arrive you are treated like a valued customer."
• "I had a horrendous experience across the street at Rush Crystal Palace and Headmasters managed to fit me in last minute on a Saturday evening."

Cons:

• "Terrible service. I went here yesterday to get my waist length hair cut by 2 inches and have come away with shoulder length hair."
• "Tried to make a standby appointment, I felt as though I was told off because the receptionist said I was saying my details too fast."
• "My appointment was cancelled due to stylist off sick this morning, message left said they could do same time, different stylist. Called back half an hour later, informed no one else available at that time."

Results and Satisfaction

Pros:

• "Mia was incredible with my daughter’s very long hair. It takes a great deal of patience to deal with children and my daughter couldn’t have left happier."
• "Fantastic cut and blow dry from Mia. I'd had a haircut at a different salon but the stylist didn't want to cut my hair as short as I wanted it."
• "I have been there just over a week ago for a balayage and Mia exceeded my expectations."
• "I have been going to Headmasters Crystal Palace regularly since it opened in 2017 to get my hair highlighted and cut. Grace is my regular stylist and is brilliant."

Cons:

• "I was also charged twice and my bank is trying to retrieve the second lot of money."
• "The sad thing is that my mother was diagnosed with breast cancer last year and has been through a difficult battle with chemo and surgery. I had been growing my hair for a year to donate to cancer patients and had simply come for a trim and the stylist has taken that away from me now."