Headmasters Reviews Summary

Customer Service

Pros:

• "I went in yesterday for a balayage, roots and a new hair cut & I was greeted by this very friendly lady called Yodit."
• "Duli, Tony and Martin went ABOVE AND BEYOND to help me achieve the colour and style that I wanted."
• "Very friendly staff and lovely atmosphere."
• "Always have a great experience at Headmasters. Everyone is super friendly."
• "The staff was friendly, professional, and attentive."
• "Staff was extremely friendly and helpful."
• "The salon itself exudes a welcoming ambiance."

Cons:

• "Also quite a rude and arrogant manager. Don't waste your time and money here, go somewhere else!"
• "I personally find this salon to be rude and a very uncomfortable experience."
• "Worst experience ever sat down and felt like I was being bullied into buying products."
• "The stylist talked down to me, insulted my hair and chopped off about 5 inches when I asked for a slight trim."
• "Completely unprofessional and unapologetic the whole time."
• "Shocking customer service!"
• "Whist there a customer complaint was dealt with rather badly; the customer went to another salon and returned to show these guys that what she wanted done wasn't impossible."

Quality of Haircut and Colour

Pros:

• "Fantastic hair transformation into the redhead bombshell that dreams are made of!"
• "She did such a fabulous job on my hair, the cut was fantastic and the colour was better than I imagined."
• "Absolutely fabulous experience with Martin."
• "I have been going to Duli for over a year now and every time I see her I am amazed at how well she does my hair!"
• "I just got my haircut by Lisa, and honestly couldn't be happier."
• "Alex did a great job with my hair."
• "A brilliant cut and balyage colour with Suzy."

Cons:

• "AVOID AT ALL COSTS - absolutely hideous haircut from this place I came in for a fringe cut and my hair is RUINED."
• "For being charged £175... I got the worst cut, blow dry, colours not as requested."
• "The hair cut was the very opposite of what I wanted."
• "I had colour that dripped onto my face that I had to clean off myself."
• "Was honestly the worst experience I’ve ever had, I come in for wash and blow dry all the time and they are all sooo bad at blow drying hair and styling it."
• "The last hairdresser did a full dry cut on me and I will say she really tried her best. But alas, it was still awful."
• "These people are not proper hairdressers. My hair is bright orange."

Professionalism and Skill

Pros:

• "FANTASTIC! My consultation with Rob, who is so knowledgeable, resulted in a short term and long term strategy for my hair colouring."
• "His skill and attention to detail is second to none."
• "I had my hair coloured and cut by Marco and was so so happy with the results."
• "Thanks a lot to Todor who saved the situation today and made me an excellent looking hair."
• "I have been going to Yodit for my colour and she smashes it every single time."
• "Marco's skills are unparalleled."
• "My stylist Marco is fantastic, he really listens to what I want and how I want my hair to look - and delivers every time."