Lexus Woodford Reviews Summary

Customer Service

Pros:

• "Customer service, aftercare & sales support is first class."
• "The entire service I recently received from Lexus Woodford was impeccable; from the Receptionist team, to the Manager, to Alexander Kennedy."
• "Samad who dealt with my annual service and MOT was efficient, active and got all that needed to be done pro-actively."
• "The salesman was extremely patient, knowledgeable and professional."
• "James is a very warm, friendly sales person, who gave us the most thoughtful and sincere service."
• "His customer service is excellent; he is very friendly, helpful and has kept me constantly appraised and updated."
• "Erol is the most knowledgeable person to work with- have answered every single questions with patience, the fastest and easiest car purchase, professional- who knows the car business inside and out."

Cons:

• "Couldn't get a full English though......."
• "Damaged my car whilst it was there for a service and they tell me it wasn’t them."
• "I spoke to Lexus of Woodford this morning all managers were out of the office one was with a customer... the level of assistance was non-existence."
• "Extremely disappointed with the service and in all honesty shocked at how the attitude towards us changed in an instant."
• "Seemed they were nit picking points just to make the customer spend money, well definitely have second thoughts going back!"
• "I will never buy anything from this branch and would never recommend anybody to deal with them."
• "Used to be a customer and service was second to none. Unfortunately, I am forced to leave a bad review as I'm tired of unsubscribing to their e-mails and newsletters multiple times and they still keep spamming me, breaking GDPR laws."

Dealership Experience

Pros:

• "Travelled from Ireland to purchase our new Lexus. We were made very welcome from the moment we entered the showroom."
• "This is a well run and organised dealership."
• "The Woodford branch has always provided me with amazing customer service and reliable cars."
• "We have been driving Lexus since 2017 and decided to stay with them due to their well known customer service & after sale service."
• "This is the perfect place to get a beautiful lexus."
• "Great experience buying our UX. Erol was very helpful, answered all our questions and went above and beyond to ensure the purchase/delivery went well."
• "The whole experience was absolutely fantastic from start to finish."

Cons:

• "Bought the nx300. We were very impressed with the ease at which the sale was completed. The vehicle and after sales service were excellent. However, the vehicle was stolen from us due to an inadequate security system."
• "I picked up my new Lexus yesterday within 24 hours the systems had crashed within less than 24 hours."
• "Two years ago I took my car to be serviced and when I picked it up, the coins in the armrest (£5) had been taken."
• "Another issue was with the brakes themselves which squeaked for about three weeks in fact I got fed up with it so took it somewhere else and had them put some of that copper paste on the pads to stop the squeak."
• "The car was too small for the kids when we brought them over."
• "However, since I decided to make claims for each insurance, Lexus didn't want to do anything."
• "I will travel to further Lexus dealers to avoid this dealership from now on."

Staff and Service

Pros:

• "The welcome I received when I entered the reception by tracie was excellent. It is nice to be appreciated."
• "Many thanks to Poppy and Chen for their impressive assistance with the purchase of my new car."
• "Please reach out to Anna if you're ever looking for a new or used car, she will look after your best interest."
• "The salesman that dealt with us was Michael Bentley who had superb knowledge of the vehicles."
• "Michael Bentley for assisting me choosing the right car. He was very responsive and kept me up to date regarding the delivery of the vehicle."
• "Best dealership in the whole UK! Never have we met a sales person like Erol! Definitely recommend dealing with him as his level of knowledge and sincerity is something I never saw before."
• "James Watson for his professional approach, care and attention afforded to me when deciding to purchase another Lexus."

Cons:

• "Nice front desk service, with a lady called Tracey I think, but this time not too impressed with the MOT procedure."
• "Wasn't the best experience, been a Lexus customer for more than 20 years... Level of customer care was lacking, no drinks, no water bottles, water was given but in a glass."
• "Only recommend if you are 100% gonna purchase the car."
• "I recent purchased Lexus 250h car from woodford Lexus showroom."
• "I am a Lexus fan, now on my second new car, I have the very best experience at Lexus Woodford... Nice personnel, best advisers, really professional."
• "I took my car in, for its one year service this week."
• "I will travel to further Lexus dealers to avoid this dealership from now on."