Lexus Sidcup Reviews Summary

Customer Service

Pros:

• "Thank you very much Alfie for the best customer service I have had in a long time."
• "He was very approachable, helped with all the queries and went out of his way to provide a remarkable customer service."
• "Zulfi has not relented in after sales follow-up and I want to say a big thank you to Zulfi and his sales team."
• "From first contact to when the car was handed over to us, the friendliness, professionalism and responsiveness was amazing."
• "At Lexus, it isn't just a luxury car buying experience, the customer service experience is always excellent."
• "Had a good experience with Lexus, everyone here is extremely professional and will go the extra mile to ensure you are well looked after."
• "The staff were very friendly, helpful & professional when I had my car booked in for a service."

Cons:

• "On the whole very strange experience, we felt unwelcome and found Steve’s attitude dismissive."
• "Extremely disappointing, easily lost a potential sale by a couldn’t-be-bothered salesman."
• "I have been waiting for two months for help and still they give me nothing!!"
• "Salesman never seemed eager to sell me a car."
• "Very disappointed"
• "Customer service is terrible. They're polite but when they damaged my car during a recall, I asked them to fix it only to be told that I could take it back and they would charge if they thought they hadn't done the damage."
• "However, I was totally put off by the customer service."

Sales Experience

Pros:

• "The whole experience was amazing. Zulfi Al-Aza was the salesman and he made the whole process of purchasing the vehicle such a breeze."
• "Met with a gentleman called Zulfiqar who delivered me the utmost best of customer service and knowledge."
• "Zulfi went above and beyond and delivered the car to us across the other side of London at 10PM to suit us, really appreciate this."
• "The hand over of the car was something special."
• "Steve simply showed us the car, answered our questions, gave us space to think and look all over the car in our own time and even offered us a last minute test drive."
• "Dealt with a guy called Alfie. Was excellent throughout the entire process."
• "Zulfi proved to be a very helpful and personable member of staff that in turn made purchasing my vehicle a good experience."

Cons:

• "However, if you would like to buy a new car, go elsewhere. I was seen by a sales person, who claimed there were no Lexus RX SE available until September and offered to buy a luxury version for the model, obviously for a higher price."
• "The salesman could not be bothered to look up information for me."
• "That would my first and last buy from Lexus."
• "They sold us a car and after a short time we have a problem with our tyres and they are not helping us to resolve it."
• "Several discrepancies then became apparent with pricing, vehicle condition and completeness of the Supagard product delivery."
• "I heard some negative things about here before."
• "However, the staff has no patience for foreigners customer, and their way of speech is uncomfortable."

Vehicle Quality

Pros:

• "RX 450h is a very nice car."
• "These are great vehicles, expertly designed and diligently put together, my particular sales experience does not detract from this fact."
• "The car was waiting for me at the main entrance on arrival in beautiful condition and has exceeded my expectations, very happy with my first ever Lexus experience."
• "The RXL450 hybrid is indeed a beautiful, fantastic family car that simply glides along the road and provides ultimate luxury and enjoyment."
• "Absolutely love my new NX. This is my 4th Lexus and the best so far - they build Hybrids so well."
• "The car was well presented and is in great condition."
• "The quality, comfort and drive is excellent."

Cons:

• "Now I see my car tyre threads have gone bald from outer edge and it would cost me again to change tyres and do the alignment."
• "He drove back a black NX, which was rather dusty on the outside as well as the inside – there were smudges on surfaces as well as a piece of mint rolling next to the right back door and it just did not feel like a new car."
• "When I sat down in the driver seat I noticed a lot of dirt, stains on the central console and steering wheel."
• "I took my car twice to this Lexus repair Center for pulling onto left side, they said the Alignment is done properly but still pulling was on the left and can’t see any issues."