Lexus Cambridge Reviews Summary

Customer Service

Pros:

• "Any decent business should take a lesson from the Lexus Cambridge team in customer service and customer satisfaction."
• "The service provided by Chris/Omar (and Charlie initially) was exceptional throughout."
• "Josh did everything that we could get it Asap."
• "Thank you John, Site Coordinator, for your kindness to a little boy and his grandparents."
• "Chris and the other team members were extremely helpful and gave me detailed information about the whole process."
• "Mohammed went out of his way to pick us up from the station, as the trains were on strike that day."
• "Excellent customer support and sales experience from the dealership."
• "The customer service is second to none."

Cons:

• "Despite complaining the issue seems to have brushed aside."
• "I realise they have been renovating but still overflowing onto the street."
• "The experience from initial test drive a week ago and the work that was done between then and driving away was exceptional. Shane kept me in the loop about all the work being done, following the inspection by the workshop team, they went ahead and replaced my front disks and pads on the house!"
• "Unfortunately, the ease with which the catalytic converter can be stolen and the ineffectual catlok means the car is unusable."

Product Satisfaction

Pros:

• "I love my new car. Both the exterior and interior are fantastic."
• "We have just bought a Lexus NX and are absolutely delighted with the car."
• "I'm really pleased with my Lexus RX."
• "So delighted with my lexus ux f sport."
• "We are absolutely delighted with the Lexus UX, it’s comfort, style and latest technical innovations are everything we have come to appreciate and expect from Lexus."

Cons:

• "Great cars and great service. However, the ease with which the catalytic converter can be stolen and the ineffectual catlok means the car is unusable."

Sales Experience

Pros:

• "Alex was a pleasure to deal with and he managed to answer all my questions which was no mean feat!"
• "Excellent service from start to finish, they think of everything, they make personalised requirements no bother, they keep you informed at every step along the way."
• "When buying a car from here, make sure you get who the previous owner is in writing."
• "I visited Cambridge Lexus with my friend looking for a second-hand ct200h, we rang ahead and the car was ready for us straight away, Paul was excellent and incredibly knowledgeable."

Cons:

• "When you are told the car is an 'ex Lexus car", it is a bit of a shock when the logbook comes through and it has actually been registered to Avis Budget UK Ltd."
• "The car was provided with some decent extras at no cost to me. I'm pleased, and congratulations to Mohammed for a very professional approach."