Lexus Croydon Reviews Summary

Customer Service

Pros:

• "Fantastic Customer Focus and Customer Support from Qasim Butt and Tom Masters at Lexus Croydon."
• "Simon took us for a test drive and explained everything about the car. He was very attentive."
• "A huge thank you to Mark, Steve and Nathine for all their work and making our experience 10 out 10."
• "Fantastic customer service from Richard Seal when we purchased our NX."
• "The people are very nice and professional at Lexus Croydon specially James who was fantastic."
• "Recently visited the showroom to collect our new vehicle. Incredibly professional, highly knowledgeable."
• "Always busy which can't be a bad thing. Simon at aftersales was great at booking me in."
• "I feel quite nervous going to a car garage... Had a warm welcome from Sayid who works at the front desk when I arrived."

Cons:

• "Disappointingly average since Covid... work not carried out, been told your car would be ready at 5pm to find it’s not even back."
• "The aftercare is not that great, in fact I would be treated much better if I had gone to a Mercedes showroom or an Audi showroom."
• "Within two weeks the screen wash was finished but it is listed in the 100k service that this should be filled to full level."
• "Shame quality of car is not matched by quality of sales service. Popped in on spec to have a look. It wasn’t busy yet no one bothered to even say hello."
• "Worst place to do car service... no respond from both Lexus, Lexus Croydon and Lexus Twickenham. Avoid Lexus buy different cars, car service really poor."
• "Having used up most of my savings to pay outright for a car from a main dealership in the hope of no issues and the supposedly second to non Lexus customer service, this leaves me a bit disappointed."
• "Have recently had big problems getting through on the phone to arrange a service or quote."
• "I’ve had four different Lexus’s over the past many years and I love them, but this week I was disgusted with the £600 cost for a service and MOT, no other work was done."

Vehicle Quality and Selection

Pros:

• "Cars are lovely In fact they are really good and comfortable."
• "The level of service throughout the period of dealing with Sam was absolutely flawless and I couldn’t criticise even if I tried."
• "Lexus is always great at providing good customer service. Friendly staff, humorous and as Richard Hammond says: 'Spared no expense!'"
• "A great experience at Lexus Croydon, we were greeted with a such a warm and friendly welcome."
• "I had a really wonderful experience at Lexus Croydon. All the sales team, in particular Husayn Teyjani dealing with me, were warm and friendly."
• "Purchased a Lexus SUV in December 2022. Qasim took care of the journey from start to finish."
• "The Lexus Croydon team is incredibly professional and the customer service is a class apart!"
• "Many thanks to Qasim and the rest of the team at Lexus Croydon, absolutely delighted with my new RX."

Cons:

• "Bought a second hand RX450h at the end of July from these guys and unfortunately the sales experience was woeful."
• "I bought an approved used CT200 Premier, specifically for the ML sound system, and after trying to workout why the sound from the rear sounded off/phased I found that the Subwoofer is completely missing."
• "I bought a car here and could not be more pleased with it. From showing interest right through to collection, Qasim Butt was brilliant but after that you are on your own."
• "Offered a time slot to test out an RX on the day I called, had a quote for my old car, order placed, driving in new car within the week. The delay was only because I had to have my old registration transferred to the new car."
• "Terrible service. They didn't give enough information and no test driving. I visited here on 3nd July. The dealer was not kind."
• "Had to pop back to Lexus Croydon, to get instructions on how to use a dashcam fitted for us by Lexus on our recent car purchase."
• "Living in Manchester, I had been looking for an RX450H for several weeks in the North West. When I failed to find the car I wanted, I decided to look further afield online, and I saw a car I liked at Lexus Croydon."
• "Avoid using this garage. They lied to me on several occasions, about the cost 4K more. Lied about the number of owners. Tried to let me think I was getting a deal."