Green Man Reviews Summary

Service

Pros:

• "Sam and her staff are very friendly and knowledgeable."
• "Staff were polite and attentive."
• "The service is normally good, and food comes out quickly."
• "The staff are friendly, efficient, competent and attentive."
• "The service was fantastic and the food was delicious and well presented."
• "The serving staff were very attentive and friendly especially Alison."
• "Our server was also so welcoming, really good job Tom."

Cons:

• "First visit food took 70 minutes due to being under staffed, no apologies given."
• "We were originally seated in the conservatory area which was far too hot!"
• "Completely let down by what has always been a good place to eat."
• "In a group of four, two people had problems with their orders (wrong or missing items, or food cold)."
• "The food took a very long time to reach our table and was served in dribs and drabs."
• "Poor service, got order wrong twice."
• "Waited 10 minutes for staff to notice we were waiting for a table."

Food Quality

Pros:

• "The Korean chicken strips as a starter is a hefty meal in its own but was different and simply gorgeous."
• "Great value for money!!"
• "We had a selection of starters, all good. Mains were rib of beef, steak, fish grill and chicken pie. Plenty of food and all good quality."
• "Having probably the best roast beef dinner I've had in a long long time."
• "The food was fantastic and the selection of drinks was vast."
• "Had fish and chips here, wonderful food, partner had roast dinner and he was very pleased with it as there was plenty on the plate the service was fantastic."
• "The food is delicious, cooked to perfection and served hot."

Cons:

• "Worst roast ever! Couldn't get a fork or knife in the roast potatoes they were like stones."
• "The food just isn’t worth it!!"
• "WOODLAND MUSHROOM BOURGUIGNON WELLINGTON was very poor in its filling could not find any mushroom truth being the whole meal was very disappointing indeed."
• "Food was terrible today after waiting an hour and a half our food arrived with dry wilted salad, dressing had a skin on it."
• "Overly priced food."
• "Food can be hit or miss ranging from very tasty to disastrous."
• "Every dish apart from the garlic bread and calamari was poor especially considering the price."

Ambience and Decor

Pros:

• "We were really impressed by the lovely bright conservatory with great views."
• "The décor was really mellow and calming. Really relaxing atmosphere."
• "Lovely setting, view and decor."
• "Loads of character and a beautiful conservatory where you can sit and enjoy the views."
• "Amazing place with great bar and a significant conservatory."
• "Quite a large but cosy pub/restaurant, couple of welcoming open fires burning."
• "The ambience was absolutely stunning!"

Cons:

• "We were seated in the conservatory and then told by a very surly member of staff that we had to sit in the bar area as the table was reserved."
• "The whole experience has put us off revisiting."
• "Such a waste of a somewhere with so much potential."
• "Clearly the place is mismanaged, the oriental restaurant across the road is excellent."
• "Absolutely no atmosphere whatsoever."
• "No atmosphere and the service was poor."
• "By far the worst experience we have had in a restaurant. Food was average and service was worse."

Management and Staff

Pros:

• "First class pub manager to whom I mentioned some issues with our food and he immediately apologised and explained it was due to supplier issues and offered a remedial action which was greatly appreciated."
• "Thank you Sam! We couldn't decide what to give the children to eat and Sam's recommendations and super quick service meant empty plates all round!"
• "The staff were trying their best and were all very friendly and polite."
• "Chloe went above and beyond as she gave treats for my dogs."
• "Staff where calm and very friendly."
• "A special mention to Tom and Jamie who have provided a great service."
• "The staff are excellent, very helpful and polite."

Cons:

• "Not well staffed and staff lacked customer service."
• "The staff were unfriendly, no smiles, no eye contact, no please or thank yous and everything seemed an effort."
• "Staff overly attentive and I felt personally victimised from some of the looks I was getting."
• "Would not return, bar member rude, food below average."
• "The rude manager then says that they’re not serving any food to anyone."
• "The way the manager speaks to customers and staff is uncomfortable and unacceptable."
• "Atrocious service, stood for 10 minutes waiting before they even acknowledged we were there."

Value and Pricing

Pros:

• "Plus our Clubcard vouchers made a meal for 5 very affordable."
• "Great prices on the menu with a lovely variety of food and some excellent lunch deals."
• "The value for money is brilliant."
• "YUM YUM YUM we had a delicious lunch today, pubs are open now, yay and the warm Bakewell Tart with custard was absolutely the best I have ever tasted."
• "We were a party of roughly 20 for lunch, and service was prompt, no mistakes to our orders, all food came at same time."
• "Really good lunch at a fair price friendly staff and most unusual for a chief and brewer pub rapid service."
• "Great place with wonderful views, fantastic happy welcoming service and good food."

Cons:

• "Told 'sorry that the wine glass is dirty, we don't have tea towels outside.'"
• "Overly priced food."
• "Ordered an extra side of garlic and cheese ciabatta for £2.99, which was more like one slice of crust from a sliced loaf with cheese on it, a complete rip off."
• "Bill was for 4 and £90 later not good food."
• "The portions are ridiculously small for what it costs."
• "The food was no better than what you get served at weatherspoons, the ale was off and yet the prices they charged were three times more than your average pub grub location."
• "Food wasnt great. Probably the worst ive eaten in for quailty and presentation."

Accessibility and Family-Friendliness

Pros:

• "The views out the back are amazing but not easy to gets out the dining area in a wheelchair the place has full disabled friendly and able body very friendly."
• "They have managed restrictions put in place due to covid very well, and the food and service was the same with the new restrictions."
• "Santa was a nice touch for the kids, and for the grown ups too 😊."
• "The set out of the pub is perfect for family's including children as a whole."
• "Kids menu was particularly impressive - loads of choice and well thought out, not just your standard chicken nuggets or fish fingers."
• "Dog friendly pub with good atmosphere and decent food."
• "It's wheelchair accessible too."