Address: Hitchin Hill, Hitchin, SG4 9AJ, United Kingdom
Phone: +441462459039
Rating: 3.9
based on 164 reviews.
Food Quality
Pros:
"The food was outstanding and the live music added a special atmosphere."
"Food has always been spot on, roasts are one of the best around."
"We had the most yummy halloumi fries."
"Pretty generous portions too."
"Just had jacket potato with BBQ pulled pork, mixed salad and coleslaw, very tasty indeed, would have again."
"Food met expectations with no complaints from any of our party."
"Food is really good here, have never had a bad experience, steaks are always cooked right."
Cons:
"The chocolate brownie sundies had no brownie on top as per picture and only one piece within the ice-cream- not layered as the menu described."
"Not much scampie and chips not hot."
"The Hunters Chicken was horrible, it was covered in a thick goopy sauce that tasted strongly of beer."
"One meal had to be returned because the chips weren't cooked; the vegetables were cold on all the roast meals."
"The food was at best 3/10. Most was overcooked."
"Chicken so rubbery it could bounce."
"The food was very bland, we were not impressed with it and only ate half even though we were hungry."
Service
Pros:
"We were greeted by a lovely gentleman who was very polite and helpful."
"The young waitress Hannah went above and beyond to help us all afternoon, she is a great asset to the pub!"
"Staff professional, polite and very helpful on the phone before and on arrival."
"Service from variously Poppy, Izzy and Hanna has been excellent, professionally friendly and attentive."
"Great food and excellent service from Kirsty who was our waitress for the evening, who was very friendly and provided speedy service despite it being just her due to staff shortages would highly recommend."
"The service received from Ben was second to none. he made us feel like the only people there!"
"Very polite staff - greeted at the door, offered help carrying drinks for 2 adults and 2 children to our table near the climbing frame."
Cons:
"Terribly slow service.... Took almost 1.5 hours to get a chicken burger & fries."
"Very slow service 1 bar person and 1 waitress on the hottest day of the year waited over 10 minutes to get a drink and over an hour for food."
"Only downside was very slow service."
"Was quite dissapointed to wait nearly 20 minutes to order a drink and a further 50 minutes to not get a food menu or then order anything."
"It took ages to get waiting staff to take our order, 20 mins, then took another 50 minutes for the food to appear."
"Didn't get any drinks for 45 minutes and then starters were served at 1hr15 followed by cold disgusting inedible turkey roast."
"The service is so slow."
Ambiance
Pros:
"Brilliant pub with excellent staff."
"It really is a nice place to meet up with friends."
"Nice location and decent size garden with outdoor seating and children's play area."
"Also allows dogs in the bar area which is really really helpful."
"Such a beautiful secret of a place."
"Lovely Xmas atmosphere and very good friendly service."
"Beautifully decorated for christmas with a lovely warm festive ambience about the place."
Cons:
"Sparse seating but you can usually find a good table."
"The beer garden, though, is polluted with both the noise and smell of the heavy traffic."
"Some staff members were loud enough and their whole conversation could be heard at the far end of the pub, not great if you are eating with your family."
"Pub seems to attract chavs despite being so close to Hitchin."
"Most tables were dirty. Still with plates on."
"Management needs to be changed in my opinion."
"this pub used to be a nice atmosphere place to eat, but it felt like a local workmans pub with loads of shouting and swearing."
Value
Pros:
"Really nice staff and real good food and drinks at a very reasonable price."
"Lovely carvery, reasonably priced after 5pm on a Sunday, 2 for £9.95."
"Decent food at decent prices."
"Good varied menu at good prices."
"Eaten here on several occasions recently. A really good pub menu with plenty to choose from."
Cons:
"Would not return, the food needs some improvement."
"For the price you pay it's not worth it."
"The food was average quality and Burger meal for just under £9 was very small portion."
"A bit scrimpy on portion sizes so not the best value for money."
"Food poor, very disappointed 😞."
"Very disappointed with the the service, will think long and hard before visiting again."
"Possibly the worst meal I've had."
Management and Staff
Pros:
"They should be commended for handling the situation the way they did."
"Staff are friendly enough but not very outgoing."
"Absolutely lovely staff, super friendly and engaged so well with my 3yo!"
"Friendly helpful staff too which is always a sign of good management."
"Decent pub, great atmosphere and can’t fault the team there as friendly and prompt service."
"The staff are nice and helpful and the pub seems to have been there forever."
"The new menu is great and the service from Poppy, Sarah and Sue is exceptional."
Cons:
"Booked a table this evening, travelled quite a distance in the rain and the dark only to get there and be told that the kitchen was closed!"
"General staff not attentive."
"Bar staff need to make eye contact and acknowledge you are there."
"Rude south african guy made me turn around and wait by the door after id already been invited in by another member of staff."
"The manager should have came to the table to explain and manage the situation sooner as managing is the job!"
"No stars..........Poor service ...rudely spoken to and .embarrassed by waitress who insisted we move from an accessible table for my elderly mother and sit by the toilets."
"Absolutely terrible service, waitress distracted talking to some young men."