"A grand old bed, proper wood, tea, coffee and ensuite."
"The beds appeared to be clean and were comfortable."
"Bed was the most comfortable one I have ever slept in during a hotel stay."
"The room was very clean and the bed was comfortable."
"Rooms full of character, and beds are comfortable."
"The rooms are spacious, well-appointed, and maintained to a high standard of cleanliness."
"The room was basic but very clean and had everything we needed."
Cons:
"Single room, £90, filthy netting, mould on bathroom ceiling, terrible condition of the bathroom."
"The room was poor, no heating, even after giving feedback two times."
"Rooms are not really up to standard as seen in added pics. Paint peeling, messy carpets, damp and Musky smell in rooms."
"The rooms are pokey and smelly."
"Rooms were very shabby for the price."
"Room is very small and bathroom is full of black mould."
"The room is very dusty and covered in cobwebs nevermind the lack of light though the window and water damage in certain areas around the room."
Staff and Service
Pros:
"All the staff were very friendly and helpful."
"The staff here are lovely, Oscar is a credit to the place."
"The staff are very friendly and professional, I’ll definitely return!"
"Had a function this evening and couldn't of asked for more helpful bar staff."
"I can only praise you all for what you done to make it so special for them."
"Friendly and welcoming service by all the staff and especially from Evans during the breakfast service."
"Staff were lovely, all of them!"
Cons:
"Hope you get a better welcome than we did tonight in the #sunhotelhitchin."
"No mention or apology about the fire alarm by any member of staff in the morning."
"Staff were rude at front desk and didn't care about any of the complaints they were getting."
"The staff were absent and not of much help."
"Grumpy staff in the bar, if the barman rolled his eyes anymore when he was asked to serve he may as well have called them dice and gone to the casino."
"The staff clearly not happy in there job as they were complaining about other staff and poor management."
"The woman in charge that night we found miserable and not friendly at all."
Food and Dining
Pros:
"Our 3 Course lunch was well paced, well presented and most enjoyable."
"The hotel's restaurant was a particular highlight of my stay, with a menu full of delicious dishes that were expertly prepared and presented."
"We can't thank them enough the food was incredible the venue is stunning everything down to the smallest detail was outstanding."
"Food was great served by keanna and rebecca."
"Food was lovely, big portions (we all had the roast dinner) and the pigs in blankets and Yorkshire pudding are HUGE!"
"The food was served quickly and was delicious."
"The service was lovely, the food plentiful, freshly cooked and very nice."
Cons:
"The lasagna was frozen inside and the lentils were not cooked."
"The food was tasty but as with many pubs a bit overcooked."
"The 'family' room had 1 double & 1 single obviously not enough beds for 4."
"The worst xmas party I have been to... The food was diabolical."
"The food was tragic found 10 pieces of egg shell in my scrambled eggs in the morning. Everything is oily."
"Breakfast was horrible...as in I wouldn't even feed it to my dog."
"The food was the worst I ever eaten- very bland."
Cleanliness
Pros:
"My room was spacious, comfortable, and impeccably clean, with all the amenities I could possibly want."
"Quaint, historic, clean, friendly and quiet situated among the cobbled streets of this lovely old market town."
"The style of the place is very cool, it's clean and tidy and the staff are friendly."
"Staying here is affordable... room was clean, washroom were too."