"Our server although rushed off her feet was very attentive at all times."
"We were greeted by a lovely young lady who looked after us from the minute we arrived to the moment we left!"
"The service was great, friendly and helpful."
"The staff are very efficient without being over-bearing on getting your order straight away."
"Staff work hard and are attentive."
"The service is fantastic. The staff make it."
"Excellent service from friendly staff."
Cons:
"It must have taken about ten minutes for our drinks order to turn up and we were waiting over an hour for our food."
"It was twenty minutes before someone came to take an order."
"I then called 4 times to place my preorder and leave a deposit. Each time I called I spoke with a lady who said not to worry, there is a member of the team in charge of this who will give me a call back."
"I'm not sure what his status is but a member of staff named josh with glasses, absolutely useless, probably the rudest customer service I've ever received."
"Service was OK but not great, the young lad carrying the drinks was as shakey as though he was on rollerskates for the first time."
"Was a bit concerned to start with as it took a long time for someone to take our order."
"Over 40 minutes after being seated, still didn't get our food order taken."
Food Quality
Pros:
"The food was served in really good time. The place was spotlessly clean."
"Combined with the great food, this was an all in all brilliant dining experience."
"Food came out quickly and the food itself was beautiful. Our steaks were gorgeous."
"All of the food we had was delicious and hot."
"The food is of good quality."
"Food was amazing, we had cauliflower wings and chicken gougons to start followed by lasagna and garlic bread, scampi and chips, burger and chips and I ordered fish and chips, fish batter was wonderfully crispy and not at all greasy and my chips were crispy on the outside and fluffy on the inside."
"The food was also phenomenal, massive shout out to the chefs."
Cons:
"Rockyroad Sundae DONT BOTHER, What a waste of money this was."
"Ranch chicken came out very dry, complained and the meal was refunded without any questions."
"Burgers were very dry and overcooked. The rump steak was tough and overcooked."
"The roast dinner was bland and the veg was awful."
"The peppercorn sauce I had with my main course was watery and tasteless."
"the steaks were so over cooked tough and dry as was the gammon and chicken on my mixed grill."
"The food was unfortunately very bland and the Sunday roast was also missing the advertised pig in a blanket."
Ambiance and Cleanliness
Pros:
"The atmosphere was great and the bar service was good."
"Atmosphere was calm, lighting, and comfortable."
"Very good pub, restaurant. Lots of outdoor dining, weather permitting."
"The place was spotlessly clean."
"Clean and tidy environment, including the toilets."
"While enjoying our meal all areas were clean and tidy to a very high standard."
"Facilities were clean."
Cons:
"The table was dirty, sticky and had salt dried onto the table."
"The menus are sticky."
"The beer garden was full of litter and uncollected glasses and discarded food."
"Tables and floors were really quite sticky as well, which might have been due to the fact that it was a Sunday afternoon, but still not the best impression."
"Lost 1 star due to a strange unpleasant smell noticed when arriving that slowly faded as the evening continued."
"One negative point was that the staff had lost the key to the disabled lift which made getting to the toilet troublesome."
"The place just lacked any atmosphere. (Half restaurant was waitress, half order at the bar)."
Value and Pricing
Pros:
"A very impressive visit at a very reasonable price, including spirits at reduced ‘double’ rates."
"Extensive menu and being 2 for 1 excellent value."
"Love this place as a great pub restaurant for affordable classic food."
"The food is a reasonable price and what you expected from a Marstons, but we always have hot food whether its a burger n etc, or a Sunday roast."
"The food isn't going to blow you away but it is great value."
"Very good prices for food."
"Great food and affordable prices."
Cons:
"none of it really worth the money the way it was cooked."
"the beef was a bit tough and the gravy didn't taste homemade."
"Pizzas are overpriced in my opinion."
"Surprised to see had been charged extra 75p for b/b/q sauce for shared wings- never again!"
"Was shocked at price of pint of cider but then I dont go to pubs often so assume this is normal at £5.30 a pint."
"Food same old, same old for a chain."
"Portions for the main meal are only just passable."