Gourmet Burger Kitchen (GBK) Reviews Summary

Service

Pros:

• "Brilliant service, and lovely food."
• "Great service from nice people."
• "Overall the staff were lovely."
• "The people who work here are - for lack of a better word - superstars."
• "Staff were so friendly and helpful they got a big tip."
• "Staff are really amazing here."
• "Staffs are friendly with quick service."

Cons:

• "But trying to have a bit of a laugh with the young staff members was akin to attempting the Tour de France on a unicycle."
• "The chain may be good but the staff are not."
• "A bit of a poor experience owing to a long wait."
• "The staff seem to have no manners and I don't know if they're working or not."
• "Service was a little off, it was quiet so they seemed more interested in talking to each other than paying any attention to customers."
• "The service was disappointing, drink took a good 15 minutes to arrive and no one came to check back."
• "Just a complete attitude of apathy was perceived all round by the waitering staff and the floor manager."

Food Quality

Pros:

• "The burger itself was sensational."
• "It’s bit pricey but you won’t get disappointed if you want a real nice beef burger."
• "Fabulous burgers best I've ever had! Lovely cheap refillable soft drinks- my favourite was the elderflower."
• "Best burger in Cambridge, hands down."
• "Food went above and beyond my expectations considering I am not a burger fan :) Their unique bacon mayo is amazing!"
• "Most delicious top quality panko fried chicken burger."
• "The food was fantastic, one of the best burgers I've eaten (American Taxi)."

Cons:

• "Mediocre food: I had the Californian veggie burger, which was almost completely tasteless."
• "Too pricey for what it is, not clean, subpar food."
• "The burgers are always over Cooked no matter how are you ask them to be cooked."
• "Food was mediocre, tasted good but came out cold."
• "Hamburger bread and meat petties were all burned, and chicken tenders came out like stones."
• "The burgers are okay but not wow."
• "Nothing spectacular overall. Burgers were ok but nothing special about them."

Cleanliness

Pros:

• "Cleanliness and the venue itself were good, as well as the view to the park."
• "We were greeted and encouraged to sanitise our hands, then shown to a table away from others."
• "Nice view of a big Parkers Piece while you are dining."

Cons:

• "The floors were greasy and slippery, the toilets were filthy."
• "Really dirty and noisy place. We were unable to drink from any glass available there, most of them still have trace of red lipstick, which was quite disgusting!"
• "The glassware needs updating, dishwasher haze made them look a little unclean."
• "Friend took me here, table we sat at was utterly filthy so I had to get the anti-bac out and clean that before anything because it still had sauce stains all over it and new cutlery had been placed and laid over the mess."
• "Also quite a dreary building.."

Value

Pros:

• "Price was very similar to every restaurant overall, a 5/5 for Mr."
• "So delicious!! Definitely one of the best burgers in Cambridge!"
• "If you're a student you can get a tasty interesting burgar with some good toppings and decent sides for under eight pounds."
• "Really good quality burgers at reasonable prices!"
• "Ten pounds for a great burger, great chips (I recommend the skinny kind), and drink at a central location with a view of the park."

Cons:

• "12 quid for a veggie burger with no chips..really expensive for a 'just ok' burger."
• "So a burger costs you about as much as a small mortgage. (£50 for two people... Which is mental)"
• "Very obvious the food Is not fresh despite the price."
• "The burgers are very tasty, but quite expensive."
• "More expensive that some, but my experience is that it has been worthwhile!!"

Atmosphere

Pros:

• "It’s our first time trying out this burger shop and we’re loving the vibe here."
• "Love the atmosphere of the restaurant too. 5/5"
• "The dinning in experience is a relaxed atmosphere with good views of either the Green behind of the bustling city street in front."
• "The venue is fantastic particularly if you can get window seats overlooking Jesus Green."
• "Lovely cosy atmosphere. Great quick service."
• "Nice atmosphere."
• "The atmosphere inside is retro style."

Cons:

• "A huge shame really, used to be the go-to spot in Cambridge but never thought GBK would fall off like this?"
• "The whole feel to me seems less quirky, nothing unique or special. Lost its Antipodean roots."
• "The restaurant itself is quite small however and a bit of a squeeze."
• "Whole place felt a little cramped."
• "The location is excellent overlooking the park at rear."