Address: 45 Greenwich Church St, London, SE10 9BL, United Kingdom
Phone: +442088583920
Rating: 3.9
based on 130 reviews.
Service
Pros:
"Our server 'irina' was lovely and did her best to offer us replacement food and discounts which I turned down."
"Kind and polite staff, I was impressed!"
"Service from Charlie today was 10/10."
"The staff warned me about the delay, were genuinely anxious to help and were apologetic for the wait."
"Service was excellent and prompt. Servers were quick and helpful."
"waitress was patient with my son and I changing our minds on what to order and made an effort to explain and recommend for us."
"The service we've really liked, they were nice and payed extra attention for any allergies we had."
Cons:
"Very slow and poor service."
"Waited 45 minutes for food, after going up to the counter to ask where our food was, we was given only half of our order."
"We weren't seen to again, my partner actually had to physically move out his chair to block the waiter from ignoring him a 3rd time just so he could get a refill."
"Staff were rude in the sense that, serving us and even talking to us felt like an afterthought."
"Despite the restaurant being somewhat overstaffed, with servers twiddling their thumbs, the gentleman that took our order was visibly jiggling on the spot with impatience."
"When speaking to the waitress you expect them to listen, very rude and comments on how they think food should be cooked is not needed, had to ask for pudding as all staff was standing around laughing instead of waiting on their customers, food was not cooked properly."
"Went to the counter where the female manager/supervisor rolled her eyes as I approached."
Food Quality
Pros:
"It was serve fast and warm, with burger in the exact point."
"The food was very good and the price reasonably cheap."
"Just had the most fantastic burgers, one chicken one beef."
"Delicious food, however the staff was rather rude which was rather disappointing."
"Burgers cooked to perfection."
"The burger itself was very good, and the skinny fries were good as well."
"I got the panko classic chicken burger and the patty was fried to perfection."
Cons:
"All 3 of us are very sick after eating in that restaurant and one of us has gotten food poisoning."
"Burgers arrived cold, dry much smaller portion then before."
"Sweet potato fries were also stone cold."
"Starter arrived after 40 mins... Took another 20 mins for the burger to be done again and arrived without cheese this time."
"There was a hair in the middle of the hamburger. Disgusting."
"The chicken was dry and lacked flavor, and the Panko coating was as disappointing as a party without balloons."
"ROTTEN avocado that smelled like it was taken form the trash."
Atmosphere
Pros:
"Best GBK I have been to. Staff are very nice, the chef's cook amazing burgers and the atmosphere is good."
"Great little burger restaurant in Greenwich Town Centre."
"The atmosphere was alright."
"But hey, at least the atmosphere was quiet."
"Really friendly atmosphere and a really fun bunch of staff."
"Over all it was a perfect meal.. quick and simple... great attentive staff if you need any questions asked... and after you have finished and can move, you just up and go!"
"Everybody was satisfied. Will return in the later months!"
Cons:
"Not welcoming atmosphere. P.s. chewing gum under the tables is not nice too."
"The place was cold and drafty due to the constant coming and going of takeaway collections."
"on first entry it can be a bit overwhelming and noisy when you enter but there is an upstairs which is a lot quieter for couples etc etc..."
"The resturant was grotty, with sticky seats which I had to ask to be cleaned before the family sat down."
"The bench had grease marks all over and the table and chair had crumbs."
"Disgusting place. Very tiny and cramped."
"The meal itself was nice, as was the service (albeit a little passive-aggressive) but the worst part was when I vomited an hour after eating the veggie burger and chunky fries."
Ordering Process
Pros:
"I liked that you order and pay in advance at the till, and wait for your food at the table."
"now the process is they seat you, then you make up your mind about what you want and go to the counter to order your food and pay... it's really that simple as they ask for your table number, your order... and you pay over the phone app... Simple!"
"I recommend paying through the app to gain bonuses and avoiding customer service neglect."
"Yes I was a bit sceptical as I thought it would be a while since we were upstairs but within 5 mins our drinks were arriving with a 'receipt of our purchase... followed 5 mins later by our starters and delicious burgers and fries..."
Cons:
"I booked a table for 5 for Boxing Day online, but walked up to the restaurant and it not even be open."
"The app doesn’t work and the staff seem to push customers to order that way."
"Order on Deliveroo, the issues was because the driver showed up only with the soft drinks and had no clue what was going on."
"The concept is tired. One has to order by app while waiting staff hand over Uber boxes."
"There are no paper menus-so you have to use your phone."
"Really disappointed, having driven 20 mins to order a takeaway the chef coughing, which sounded quite flemmy (as he was unwell, so I was told when I asked if he was ok) in the kitchen around the food preparation area was too off putting which meant I had to cancel my order."
"Every single order has had a problem - delays, missing items, food squashed to oblivion."
Value
Pros:
"Will definitely be making more visits to this restaurant."
"Had a great time here and the burger was above my expectations."
"Beautiful Little place, enjoyed my blue cheese burger bundle with skinny fries and drink for £9.99. Best place which worth your money. Must try."
"Good burgers, well made milk shakes."
"Price isn't too expensive either, even getting the most expensive items on the menu won't lighten your wallet too much."
"The food is of a high standard as you would expect."
"The service was fast, my burger was perfectly cooked and the onion rings were absolutely fantastic, crispy and served with an amazing sauce!"
Cons:
"Expensive for very plain burgers."
"not what it used to be back in 2018-2019. The price per burger is steep while the portion is small."
"Never again will we go back there."
"Cost over £50 for a sub-par chain experience."
"For the three of us we ended up paying over £60 for three burgers, three fries and three drinks."
"Both meals were very overpriced for the portion size."
"Among the disadvantages of the this establishment, I would like to note small portions of food and its dubious taste while being quite expensive."