Five Guys The O2 Reviews Summary

Customer Service

Pros:

• "Service is among the best I've ever experienced — certainly the best service in any fast food outlet."
• "I had an amazing experience in this branch specially the Manager who has a very good and helping attitudes."
• "Christina at the order point greeted us with a huge smile and was helpful and patient."
• "The staff are lovely and explain what you need to order."
• "The staff is engaging and warm, making you feel at home right away."
• "The staff is attentive and accommodating, going above and beyond to ensure that every customer is satisfied."
• "Staff quite friendly and you don't wait too much to be served."

Cons:

• "Worst experience at a 5guys to date! My food come out cold & missing some of the toppings I asked for!!"
• "The staff were busy chatting whilst I was in front of them waiting for my order to be taken."
• "The staff lack a certain level of professionalism."
• "However, let down by staff in front of counter who were extremely pushy and aggressive when trying to navigate the crowds!!"
• "It also took forever to order and get the food."
• "Start off the member of staff couldn't take our order properly as she kept wondering off."
• "Today I had one of the worse experiences I ever had. I was witness of a very bad behaviour from a manager in to a crew member."

Food Quality

Pros:

• "The fries are wonderful, especially the cajun spiced ones - really crispy on the outside and skins on, too."
• "The food was just delicious as five guys usually is."
• "The food was outstanding, burger was juicy the chips were perfectly seasoned."
• "The burgers are made to order and cooked to perfection, a juicy, savory wonder that is a love letter to all that a burger should be."
• "Delicious fresh burgers, any toppings you like - it doesn't cost more to have whatever you like on your burger."
• "The burgers are juicy and flavorful, and the fries are crispy and delicious."
• "The food & burgers were out of this world 100% delicious."

Cons:

• "Food was horrible, greasy with no taste."
• "The patty was tasteless I had to add a lot of ketchup to enjoy it."
• "What i got was old, stale and squished bun, chewy and cold bacon, overcooked and completely tasteless meat."
• "The only vegan option was the roasted veg sandwich. It was cold and the chips was burned and just dumped in the paper bag on top of everything."
• "The burger was dripping in fat and warm, not hot."
• "The bun was rubbery and the burger pattie was dry."
• "The burgers are just as flavourless as Burger King, but at considerably higher price tag."

Price and Value

Pros:

• "Prices OK for the size of portion."
• "If you enjoy monkey nuts then they are also available for free. Just help yourself."
• "Prices are great and you can choose as many toppings as you like free of charge."
• "The prices are reasonable."
• "A little pricey but worth the extra cost."
• "Five Guys is always a good place to grab a burger. Expensive but worth it."
• "It is expensive, however it is expensive yet I don't mind paying due to the actual food and how nice it is."

Cons:

• "Admittedly it was the O2 arena branch, but very expensive!"
• "Take out a mortgage before you visit."
• "Very high prices and super unhealthy because of huge calories for a fast food chain, it is unreasonable."
• "For a fast food joint, charging almost £18 for bacon cheese burger, fries and a drink is a bit too excess."
• "Nice burger and fries but VERY expensive."
• "£17.99 for a Bacon Cheeseburger! And in a brown paper bag! Well I know we were royally ripped off."
• "Utterly over priced for a fast food burger place."

Ambiance and Environment

Pros:

• "Such a welcoming environment especially Berta and Franck."
• "Place is very tidy and clean, perfect for friends hangout and after party crashing place."
• "The Five Guys on O2 Arena is located in the heart of London, making it a convenient option for concert-goers and other visitors to the area."
• "Environment is clean, calm and relaxing, service is good and cashiers have good customer service !!"
• "Standards are extremely high, tasty food, very clean venue."
• "The restaurant is spacious and well-lit, with plenty of seating both indoors and outdoors."
• "Such a great place. Friendly staff. Delicious burgers. Pick all the toppings you want!"