Five Guys Charing Cross Reviews Summary

Price

Pros:

• "Prices are not cheap but portions are big, and the chips are super-tasty."
• "Prices are high but, worth every bite."
• "Initially I refused to get Five Guys because of the price but the burgers are so good it is completely worth it."
• "You can have lunch for less than 10£."
• "The price is so affordable, you might think the food is moderate."
• "It's fairly priced compared to pub food locally."
• "These are grade A burgers, and they are very well priced considering the quality of the product."

Cons:

• "Way, way overpriced, for the same money you could have a good main course in a decent restaurant or brasserie."
• "Love five guys but it is very expensive for what it is."
• "Way way way overpriced for what you get."
• "The soda is quite expensive but you get free refills, so make sure that you arrive thirsty ;)"
• "Fairly tasty but way overpriced for a fast food outlet."
• "Overpriced and tasteless meat."
• "For a Burger... EXPENSIVE."

Service

Pros:

• "Extremely friendly staff, much better than any fast food restaurant could be reasonably expected to have."
• "Service was really quick, even though it was the start of the Tuesday evening rush hour."
• "Fresh food and friendly service at the tills and on collection of your order."
• "The staff was really patient since we were not familiar with the products."
• "Staff are very helpful and friendly."
• "Service is very good 👍 especially the hospitality of the staffs is very impressive."
• "The service from beginning to end was amazing."

Cons:

• "I have seen cleaner public toilets, staff are unprofessional, laughing, screaming, taking the piss, greasy tables."
• "Staff where miserable and unhelpful."
• "However one of my concerns was that when I had entered the store all the workers was looking at me and it made me feel a little pressured into ordering quite before I was ready too which I did not like."
• "Food was great, but what spoiled the experience was the behaviour of a couple of members of staff. We ate in and were made to feel unwelcome and uncomfortable as these staff members kept looking askance at us as they went about their duties."
• "The customer service is very much lacking to the stores in the US and I felt rushed when ordering."
• "Service tends to be quite slow here compared to other similar locations, sometimes having to wait 20-30 minutes."
• "The service slow."

Food Quality

Pros:

• "Even the small portion is very big by the way!"
• "The food is delicious, portions are good."
• "Love the bacon burgers! The size is pretty big... love the fries too."
• "I am not sure I have ever had such an outstanding cheeseburger and fries."
• "The burgers are exceptional."
• "The burgers were exceptional."
• "The food was delicious."

Cons:

• "It's impossible to drink an Oreo cookie smoothie through those paper straws."
• "The burger was so cold after only 3 minutes."
• "Fries were ok I guess..."
• "Severly underseasoned and overcooked burger that tasted like something I would expect to get at mcdonalds."
• "Overpriced and tasteless meat."
• "The fries are oddly short."
• "The buns fall apart too easily."

Ambiance & Cleanliness

Pros:

• "A busy well situated fast food diner, with seating upstairs as well as down."
• "Right from when you enter, the atmosphere is brilliant, an Americana vibe which is undeniably fun to be party to."
• "Very well presented dining tables and floors."
• "The Charing Cross location has several smaller rooms with tables, giving a less stressful experience."
• "The place was nice and clean."
• "The local is nice. Typical for a fast food brand but with nice decoration (American style) and cleaner than others."
• "The table and surroundings were good and clean."

Cons:

• "I have seen cleaner public toilets, staff are unprofessional, laughing, screaming, taking the piss, greasy tables."
• "It was so hot where we were sitting that we had to move to another part of the restaurant."
• "Not a great deal of seating upstairs or downstairs."
• "our table wasn't cleaned and my chair was a bit broken."
• "Toilet cleanliness not great, should be improved."
• "The whole restaurant is a bit small and the stairs downstairs are way to narrow."
• "The atmosphere felt a bit dank and poor."