Burger & Lobster Leicester Square Reviews Summary

Food Quality and Taste

Pros:

• "One of the best lobster restaurant in London and definitely one of the must-try restaurant in London."
• "The food was quite good, but for the price at this quality I'd expect a larger portion."
• "The food was amazing - we had the B&L combo because it was varied and probably the best value for money."
• "Absolutely beautiful food as always."
• "The lobster roll lives up to its name! Ultra delicious!"
• "The lobster was very fresh however the portion was a bit small."
• "This is an unassuming restaurant that serves top-notch food."
• "The food and atmosphere here are great. Not a lot of items on the menu which is useful sometimes."

Cons:

• "The lobster roll was under-seasoned and the fries were definitely not fresh."
• "The lobster wasn’t great (grilled). The fries were very salty and tasted like they were from McDonald’s."
• "The food and ambience and service was an absolute great experience! Erina was so lovely! She went out of her way to help me surprise my husband for his birthday and they were so cute to sing for him, Thank you so much! Will definitely come back again! 🙂"
• "Food was great. Service was lacking/lacked they didn’t even bother to remove the finished starter from the table."
• "The vegetarian dish small and not really special making it very overpriced."
• "Food was cold, service wasn't really attentive and we had to pay for service around 10 pounds."
• "The food was, at best, pretty average. After drinks, etc. the cost was £120 for 2 people."
• "Food was phenomenal, very quick and lovely. Atmosphere was welcoming nice and lovely. Our service was saved by who we assume is the manager."

Service and Staff

Pros:

• "The lady who looked after our area was very kind and always with smile on her face."
• "The waitresses was very nice and honest when asking if certain dishes would be enough for 1 or 2 people."
• "Service is really good and the ambient, music and style amazing!"
• "Fantastic food, the combination between burgers and lobsters was a bit unexpected but incredibly tasty."
• "The staff Erina has helped us removed all the lobster for us since we were having difficulties with it 🥹❤️ she made our day."
• "Alexander was amazing. When you walk into a restaurant you don’t expect to get exceptional service but Alex didn’t disappoint."
• "We had an amazing Christmas dinner at Burger & Lobster."
• "Absolutely incredible service from Diego, from start to finish his recommendations for food and overall service was incredible."

Cons:

• "The waiters were often too busy and ignored us a few times when we were trying to get more water and pay the bill."
• "Absolutely incredible food but my god the service quite bad sat down and got our order quickly and the food but we asked for water 3 or 4 times and it never arrived we ended up waiting 20 minutes to pay."
• "The lobster was very fresh however the portion was a bit small. Everything else was really good i have nothing to complain about."
• "The waiting list (they say they will contact you via text but they never did despite there being seats available) was completely ineffectual but our server Alex was very nice."
• "The service was great and food was served quickly. Nuce selection of drinks and the decor was great, too."
• "The lady at the front desk dropped my rating to a 4 for service. Being on the front desk she was quite hostile and I did not receive a friendly or warm welcome."
• "For a restaurant that is named burger and lobster, I expected wayyyy better lobster than I was served."
• "The food and atmosphere here are great. Not a lot of items on the menu which is useful sometimes."