Address: Unit 8, Suttons Business Park, Earley, Reading RG6 1AZ, United Kingdom
Phone: +441183043279
Rating: 4.8
based on 143 reviews.
Product Quality
Pros:
"I have always been impressed with the quality and range of their products."
"The food is fully packed with all the goodness my dogs require and they enjoy it."
"All of the products are of the highest quality with lovely chunky textures."
"Henley's has always provided consistently excellent complete minces for my dogs, they love it."
"The quality of the food is excellent and the dogs absolutely love it."
Cons:
"Recently, lots of large bone, up to 7cm by 2cm, which caused our dog to choke. Plus, bits of blue plastic."
"Our dog had always eaten this food and readily; initially concerned our dog wasn’t well we established it was the food through trial and error using other makes of raw food."
Packaging and Environmental Concerns
Pros:
"Love the raw food and minimalist boxes it comes in."
"The cardboard packaging is more environmentally friendly compared to plastics."
"They are packaged in biodegradable packaging."
Cons:
"It makes me sad having to throw so much polystyrene into landfill every time I order."
Customer Service
Pros:
"Excellent customer service."
"Michal, Kyle, Nikki and the Team have always been most helpful."
"The customer service I have found to always be exceptional."
Cons:
"Henleys are giving my tiny business false negative reviews as I didn’t delete this review which they insisted upon."
"Henleys do not seem to be interested in our concerns, hence the poor review."
"When we contacted the company for a refund their response was less than satisfactory."
Delivery and Ordering Process
Pros:
"Delivery has been faultless over the years."
"Prompt service and very easy to navigate the website."
"Food came really quickly and was still frozen."
Cons:
"Sadly my dogs are not eating it very well, hope they will grow to like it before they waste it all."
"The postage cost is misleading. I paid £17 for a 24 hour courier and ordered at about 9am, so thought I would get the order next day. Order never came."