The Southcote Beefeater Reviews Summary

Service

Pros:

• "The staff are friendly and taking the order to receiving food is very efficient with not much of a wait."
• "Good service, pleasant waitress."
• "Simply LOVE the staff and the good food at Southcote Beef Eater... Sometimes its nice to be greeted like a member of the 'family' when arriving....even if its only to remember my personal allergy!...."
• "Staff were very helpful and friendly, one of our party is gluten intolerant and when we asked for the specific gluten free menu it was provided within moments."
• "The service was quick and efficient."
• "Great service by very helpful and knowledgeable staffs."
• "Excellent service."

Cons:

• "Total lack of customer service standard I've ever encountered in my life!.... please GET YOUR WAITRESS TRAINED TO THE STANDARDS THAT YOU UPHOLD!"
• "The foods okay but the service is extremely slow .... It took ages for a server to attend to us and after all that, it again took a lot of time for the server to give us the bill inspite of going and asking her for it ..."
• "Service wasn't very quick even though the place wasn't busy."
• "However the service was extremely slow and not to an acceptable standard."
• "Staff were not great at attention almost shy and painful."
• "The service was poor, our waitress knew very little when asked about various things."
• "The worst customer service ever.... Waitresses couldn't care less of people waiting to be seated."

Food Quality

Pros:

• "The food was great and a good portion size."
• "Food was lovely and steak cooked brilliantly."
• "The curry chicken burger was absolutely delicious, unique and moist."
• "Enjoyed my ribeye as did my wife with her salmon."
• "Chicken / Beef Burgers - great, really tasty."
• "The food was good quality and the meat cooked perfect."
• "The food was delicious and staff were also lovely!"

Cons:

• "Mushy peas were liquid, no texture but tasted ok."
• "Steak was overcooked and meat wasn't good quality, tasted like wood."
• "The steak was not cooked on both sides, the jacket potato was hard in the middle."
• "Meat was variable standard of cooking, and too dry. sirloin overcooked & like leather."
• "Ribs were dry, chicken breast was dry."
• "Frankly the food was poor quality, overcooked and luke warm."
• "Really disappointing we spent a lot of money with then, steaks were coming out burnt."

Atmosphere & Cleanliness

Pros:

• "The atmosphere was excellent."
• "This place is a breath of fresh air."
• "The whole place was buzzing, the atmosphere was really nice."
• "Nice and quiet atmosphere being a Sunday."
• "The ambience was great and place was clean and well decorated for Christmas celebrations."
• "We all enjoyed the food, atmosphere, decor and service."
• "Great food and a lovely traditional style pub."

Cons:

• "Was very cold inside."
• "The fabric chairs and carpet have so many sweat/pee/drinks stains collected from I believe decades and decades."
• "The floor carpet leading to the male toilets was filthy looking."
• "Table, menu, chairs was very dirty, so we cleaned with my wet wipes."
• "The place is swarming with flies… whether you’re in the bar area, restaurant or toilets there are flies everywhere."
• "Toilets - I’ll spare the detail but don’t know when they were cleaned last."
• "The general cleanliness could have been better with food stuffs clinging to the floor."

Value for Money

Pros:

• "Excellent value for money."
• "Fantastic value for money."
• "The staff were very friendly and helpful and the food was reasonably priced."
• "The menu is varied and very reasonably priced."
• "Good pub food prices."
• "Fairly priced for great food."
• "Great value fixed price menu with enough choice for everyone."

Cons:

• "Definitely not enough food on the plate for £22."
• "The bill was not cheap either it was just under £100 for 4 main meals, 2 starters, 1 dessert and 3 wines and 1 soft drink."
• "Unfortunately over priced by at least £4."
• "Price bit too high for my liking."
• "I really don't think £12.49 for a very small chicken burger and chips is good value for money."
• "The food was good but the portions are not that generous and everything costs extra."
• "Smaller than expected portion size for the price."