"All the people that work here seem lovely, helpful and professional."
"Gym staff are excellent. Full of knowledge and very approachable."
"So my son has been going to the swimming lesson here for maybe 2 months now and I'm so far very pleased."
"One of my most positive fitness experiences. Staff are friendly and helpful."
"The staff are friendly and helpful."
"Super friendly and helpful staff."
"Aldine and co do a great job of interacting with everyone."
Cons:
"Rude unhelpful staff."
"Awful customer service and unprofessional staff."
"Terrible staff, rude, unhelpful, slow."
"Very rude staff and discriminatory policies!"
"Staff rude and not helpful and sometimes found smoking by the entrance."
"Many staff here exhibit double standards and unfair and impolite behaviors."
"Rude receptionist, Racist teenagers commented on Indian people passing through their automated barriers."
Cleanliness
Pros:
"The showers were clean, as was the pool and pool side."
"The pool is clean and airy."
"Poolside is loads cleaner then it was before, cleaner is doing a brilliant job."
"Cleanliness: Pretty spot-on when I visited (in the morning)."
"The swimming pool is large and clean, and there are a variety of different pools to choose from, including a learner pool, a diving pool, and a wave pool."
Cons:
"The only good thing about this place is a size of the swimming pool other than that the water is dirty with a lot of sand at the bottom of the swimming pool."
"Floors are often dirty and scruffy."
"Swimming pool area not well clean, often broken jacuzzi and sauna unavailable."
"Over the last few weeks, the pool has got Increasingly dirty."
"Always a very dirty floor, covered in mud."
"The overall cleanliness of the floors and changing rooms wasn’t great."
"Dirty, smelly, not worth the money."
Facilities
Pros:
"Now has a new soft play for kids. Lots of new toys for kids to run around slide down and shoot."
"Great squash league too!"
"The gym is well-equipped with a variety of machines and free weights."
"The soft play room is fantastic. Quiet big and on 3 levels. Best one I've seen in the club so far."
"The toys, and equipment are modern, sturdy and clean and of course fun for my 4 year old."
"This is a great, clean little softplay frame with plenty of variety to amuse the kids."
"Great facilities, nice pool, lovely gym and amazing team members."
Cons:
"Changing facilities are in a very poor state of repair."
"Most of the time badminton court is not set up."
"Changing rooms can literally be muddy where people wear their outdoor shoes and then the cleaning doesn't rectify quickly enough."
"The toilets and changing rooms are leaky and need an upgrade."
"Would love to see more variety of leg machines between the weightlifting and cardio sections as a few common ones are missing."
"Family Changing room units are not big. Clean and tidy. There are hairdryers available."
"The family changing rooms are also so small could barely fit 2 adults and a baby in."
Management & Service
Pros:
"Due to COVID-19, you need to book to swim. This means there is a limited amount of crowding in the pool and in the changing rooms."
"Looking forward to returning more regularly, and glad that my previous review no longer applies."
"Well COVID organised with clear directional arrows and very pleasant staff."
"A brilliant leisure club fantastic array of classes in the gym, studio and pool."
"Good value for money for class activities."
Cons:
"Very bad management, we booked a table tennis table... by the time we told them this and they actually put one in, our time slot had finished!"
"They use a third party company called DFC for membership payments and they are the one who charge late payment fee of £15 even if it is one day late."
"Having driven 2 hours to get here for a once a month event early they made us park 0.6 miles away."
"The running of this place is the height of disgrace!"
"Terrible service - no response to questions from 1life who run the gym."
"Customer service is non existent, went to get some information on kids swimming lessons, staff was not interested."
"Check your direct debits. I have 3 payments coming out of my account."
Value & Experience
Pros:
"I really love coming here, the gym is nice and the staff always say hello and I personally like that."
"Lovely staff. Good team work."
"Courts received a nice upgrade and much tackier."
"Amazing pool 3 lifeguards on duty, very clean perfect."
"I enjoy going to the gym to challenge myself and have fun."
"Loddon Valley Leisure Centre is a great place to work out, swim, or take a class."
"This is such a great centre, from Feyza sorting out the sales and getting us onboarded, to Darryl, Cullem and the other gentleman who works in the gym."
Cons:
"The worst place to go as the facilities are only for namesake."
"If we book a badminton court for 4 they will not let you in until all four people arrive."
"Gym area small, equipment sticky from sweat and dirt as staff is not conscientious."
"The pool was cold and wasn't that big."
"Cancelling has been very difficult and cost me a lot of money."
"Membership is a little pricey when compared to other local sports centers which have similar offerings."
"If I could give this a 0 I would. Absolute worst experience I've ever had."