The Bell Inn Reviews Summary

Service

Pros:

• "Staff friendly and incredibly patient, despite two of our party being very late having got lost and then stuck in Christmas shopping traffic."
• "The manager, bar staff, chef and waitress were so friendly and polite."
• "Staff very helpful and friendly. A good experience."
• "I was seated quickly and served by Georgina who was attentive and very efficient."
• "All the staff were very attentive, helpful and friendly."
• "Staff were lovely. Food was good, service impeccable."
• "Simon, Sue, Matt and the team were attentive, professional and friendly."

Cons:

• "Service was a bit slow and food wasn't particularly hot when it eventually arrived."
• "A very long wait for very average food."
• "Such poor service and a rubbish selection of beer."
• "Bad attitude from staff."
• "We sat for another 10-15 minutes before anyone came over to ask if we even had menus yet."
• "The young lady who served us, didn’t look too happy to be there and hardly cracked a smile."
• "Terrible, waiter was new and very ill informed about what was available on the menu."

Food Quality

Pros:

• "Delicious food, freshly made."
• "The price is surprisingly reasonable considering the quality of the food and the generous portions."
• "The Sunday roast was exquisite. Fresh vegetables aldente, lamb that melts in your mouth and the potatoes roasted to perfection."
• "The food was exceptional from starter to dessert."
• "The BEST burger I have ever had…and it was a vegan burger! This thing is blow your mind incredible."
• "The food was great value and there was plenty of it."
• "Very tasty food and good value."

Cons:

• "The food was badly prepared and lukewarm."
• "A third of the main courses weren't available and we struggled to find dishes to suit us."
• "The food wasn't great and quite expensive."
• "Food was poor. It was clear they were running out of food."
• "The food was absolutely terrible."
• "Served us stale, overcooked, inedible food over the course of an hour."
• "The food was not good. The fish, hardly had any fish, and the batter was soggy."

Ambiance & Cleanliness

Pros:

• "Great view of the river."
• "The pub overlooks the river and has been tastefully decorated inside."
• "It is a cozy, lovely pub."
• "Quaint pub next to the river with a hidden garden at the back and a lovely upbeat atmosphere inside."
• "Friendly service, cozy but spacious pub."
• "Beer garden is perfect."
• "This is an utterly fabulous pub near the Thames."

Cons:

• "Pub seems a little tired a needs a tidy up."
• "Garden dirty cobwebs broken table we walked out."
• "The women’s toilet needs some attention."
• "The place is dirty, the chairs are stained and dirty, the tables uncleaned."
• "The place is rundown, sad, and a little bit gross."
• "Garden sitting area is dilapidated with rotten and broken tables and umbrellas."
• "Filthy bar covered in drink and liquids -stuck to you arms ugh!!"

Value

Pros:

• "The price is surprisingly reasonable considering the quality of the food and the generous portions."
• "The food was great value and there was plenty of it."
• "Both were reasonably priced."
• "Very tasty food and good value."
• "They upgraded our drinks to a bigger size after they ran out of medium sized glasses for the same price."

Cons:

• "The food wasn't great and quite expensive."
• "It was fairly pricey too, I would expect better for the money."
• "Pricey though! £5.50 for a pint of Heineken."
• "Then it came to paying the bill and finding each carvery charged at £19.65."
• "They were charging £90 a head for that service."
• "One gripe, ~£2.50 for a lime soda? Really?"
• "Not worth the price paid."

Management

Pros:

• "Recent change of management means great service."
• "The owner was very personable."
• "The landlord should be an inspiration to anybody, currently still running the pub whilst he is suffering with two broken feet, absolutely amazing."

Cons:

• "Awful, awful experience. Staff member stole my camera at a private event here."
• "Sadly we were very let down with the gluten free menu, even though I had phoned twice to give heads up."
• "Could be so nice as in such a nice position, but uncared for and unpleasant."
• "Pull your fingers out management!"
• "Unfortunately for the manager on his second week. It seems he was let down by some of his staff."
• "This pub has gone so downhill!"
• "They served an abysmal main... she suddenly felt very ill."