Chiswick Computers Reviews Summary

Customer Service

Pros:

• "Everyone, from Steve the owner to all the techs are knowledgeable, professional and wear masks in their shop."
• "These guys are great and would recommend them to everyone who has a computer problem."
• "Very Friendly and helpful staff."
• "Steve from Chiswick Computers is patience personified, and provided first-class service to someone who is not very computer-literate."
• "Steve and his team of experts are consummate professionals and literally set the standard for UK computer repairs."
• "The guys at Chiswick Computers are extremely knowledgeable and professional."
• "The staff especially Steve are knowledgeable and always willing to go the extra mile to repair equipment with great ease and affordability."

Cons:

• "If you talk to other staff, feedback can be um fuzzy."
• "Will not recommend to anyone sorry!"
• "Very bad customer service after the job done, they are sneaky and lying to you... I DO NOT RECOMMEND !!!"
• "Steve Bonnici (Founder/Manager) is extremely rude and arrogant."
• "Don’t go to those greedy bullies."
• "Sadly, I cannot say the same for everybody - another person I interacted with twice simply lacked customer service skills."
• "In short: Do not go there if you value your money, time and nerves. The staff is rude, uncommunicative, unprofessional and the service is sky-high overpriced."

Quality of Repair

Pros:

• "They give very precise estimates of the cost of each job, and have never exceeded their quoted price."
• "Mac Mini 2012 fan cable connector (on the logic board) broke during me cleaning out the inside. Took here, and they managed to *properly* fix the connection on the board."
• "Chiswick Computers took it in and repaired the connections."
• "Chiswick Computers fixed my work computer without any loss of data."
• "They managed to recover six years work stored on a portable drive which gave up on me - real bacon savers!"
• "They confirmed the part would come from China with a 3 week lead time, telephoned me to bring in my laptop the day the new screen arrived and finished the job the same day."
• "Fixed my Windows Surface after a motherboard power blow out - new piece and labour."

Cons:

• "It took a couple of days longer than I had hoped."
• "Charged £50+ for about 3 mins of work, and that is after I provided the part which needed replacement."
• "It took over 2 weeks to identify and then 'fix' the problem."
• "They dint fix my laptop issue."
• "I DO NOT RECOMMEND !!! GO ACROSS THE STREET !!!"
• "A complete waste of my time and effort. I was forced to go back there, retrieve my computer and take it to someone else."
• "However then they tried to tell me that a whole new SSD was needed and they had to clone the old SSD onto this new one, guess how much they charged for this 350!! Ridiculous."

Communication

Pros:

• "A well-organised place, very clear on ts and cs, did exactly what I needed them to in a timely fashion with good communication throughout for a reasonable price."
• "Chiswick Computers offers personal problem solving here and there & you speak with person actually working on your laptop/phone."
• "Steve took really good care of it and fixed it right away; can only recommend and will go certainly again if I happen to have any future problems."
• "Lovely chap named Steve kept me informed about the whole process, there were no surprise charges."
• "I was given a clear contract outlining what I could expect and how much it would cost, and texts to let me know how the repair was going."
• "Their communication was great and kept me updated throughout the entire process."
• "There is a constant flow of communication and they don't just explain to you what they are going to do but also why they are going to do it."

Cons:

• "The only thing of improvement is perhaps their online ticket tracking system, which wasn't really utilised effectively."
• "The time estimate proved optimistic: they had it for nearly a week."
• "They had the machine for a month and I had to ask repeatedly for updates, never once receiving a call from them."
• "I left my laptop with them on 10th January because it was randomly shutting down. After two weeks they didn’t know what was wrong with it."
• "The only spontaneous message I got was when the job completed."
• "Could perhaps have had better ongoing communication."
• "Inflexible service. Slow delivery and very poor communication."

Value for Money

Pros:

• "Very professional, speedy, reliable, and incredible value for money."
• "Price is competitive and timing is days, not weeks."
• "Impressed with the service and price."
• "They were quick to diagnose the problem and carry out the repairs at a very reasonable cost."
• "Very reasonable charge for their time and expertise."
• "I paid 40 instead of 50 because the technician said it was a very simple job, which I was very happy about."
• "Parts and labour were significantly less than I had been quoted by the first repairer."

Cons:

• "Don't go here it is so expensive and they're just trying to rip you off."
• "This place tried to rip me off so badly."
• "Price wise I don't have a comparator but seemed reasonable at £140 for diagnostics and labour."
• "However then they tried to tell me that a whole new SSD was needed and they had to clone the old SSD onto this new one, guess how much they charged for this 350!! Ridiculous."
• "I was told to have 80 pounds at the initial call and the final bill is 120 without notice."
• "Service was very good and Steve was very transparent in his services - It turned out to be a faulty charger and was charged £49.99 but the final bill could have less as most chargers only cost about £20."
• "Slow, unprofessional, rude and over priced."