The Mac Shop Chingford Reviews Summary

Customer Service and Support

Pros:

• "Nice people and great service."
• "He is very honest, knows his stuff."
• "Very professional service, Dawood Dar explained everything very clearly to us and gave good advice."
• "Very good friendly service, thanks."
• "Professional service. Would definitely recommend."
• "Dawood is very knowledgeable and friendly with years of experience."
• "He went above and beyond to complete my macbook pro repair, even past his closing time."
• "Extremely friendly, fast and efficient service."

Cons:

• "Dont bring your expensive goods to this shop they do not have a clue what they are doing they are NOT professional and are dishonest."
• "This shop cost me £200+ to repair the damge they made."
• "Long story short... Dont bring your expensive goods to this shop."
• "RIP OFF, this won't end here spent £210 and ended up with downgraded memory for an OLD iMac."
• "Seems im not the only one but lies about warranty."
• "He was very professional and the fact that he realise I wasn't comfortable leaving the laptop."
• "Took it home but the same problem happened again so went back there and it was fixed for good."
• "Took a non-booting iMac to the Mac shop and they managed to fix it for a very reasonable price by replacing a component on the motherboard!"

Repair Speed and Efficiency

Pros:

• "Took my dead iMac in at 2pm they explained what was wrong, gave me a price for a new hard drive. I was surprised and very pleased when they called at 5.30pm same day to say I could collect."
• "In 40 minutes he did what Apple couldn't do in three hours."
• "Great service, had my Mac battery changed in 45 minutes (Apple shop told me it will take 10 working days)."
• "By Saturday evening it was all repaired and working fine."
• "Got it working within a few hours, absolutely amazing service and reasonably priced."
• "I needed my screen repaired and it was done within the hour for a very reasonable price."
• "Within 24hours my screen was fixed for a fraction of the price the manufacturer had quoted me."
• "It was for work so I had another panic and he promised to have a look at it sooner maybe the next day. I went home and then about 1.5 hrs after I took it in, I got a call to come and pick it up as it was fixed!!!"

Cons:

• "Took a MacBook Air 2011 that wasn't booting (stuck with three beeps, probably needs logicboard replaced). Spent the entire day then phoned me saying it was fixed but didn't say what was wrong, charged me £110. The laptop only worked for one week, then stopped again."
• "5 days go passed with no communcation from them so i decided to go in and talk to them and they told me they didnt know what was wrong with it."
• "Took my macbook pro into the Mac Shop Chingford recently when it failed to power up, I suspected it needed a new battery. The guys in store were very quick to get back to me confirming this was indeed the case, they had a battery in stock and could fit it within a couple of hours at a very reasonable price."
• "I didn't think much of it, I said it's still under the warranty as it just broke again and they will fix it free of charge as they said before 'repairing it' I brought back the Mac and as soon as I laid the iMac on the counter they said that's a graphic issue, without even looking and that will cost £90 to repair."
• "I was given tips on how to sort it myself in the future. And the cost was more than fair. Very helpful and courteous."
• "Took my laptop to the shop to gex fixed and was done the next day after another Chingford shop could not fix it. Very pleased with the service and pice more thaen fair and any other problems are done with a smile."
• "Had problem with my laptop charging, guy in the shop very helpful. They had previously made a small repair to the laptop replacing a damaged port."
• "My laptop was very broken, fixed within 2 business days even after I asked for extra changes, full service, cleaned the dust and everything, very happy with the experience, if you have anything needing fixing this is the place to go."

Cost and Pricing

Pros:

• "Gave me a price for a new hard drive."
• "Had my Mac battery changed in 45 minutes (Apple shop told me it will take 10 working days)."
• "All done at a reasonable price."
• "Absolutely amazing service and reasonably priced."
• "For a very reasonable price."
• "The price was also reasonable to fix the issues, with 3 months warranty."
• "They said that's an Hard Drive issue and they include a OS installation and it would cost you around £150, about double of what I was expecting to pay for a inexpensive old iMac."
• "Excellent customer service. Came down from Enfield to get my dead Macbook pro that wouldn't turn on or charge fixed."

Cons:

• "This shop cost me £200+ to repair the damage they made."
• "RIP OFF, this won't end here spent £210 and ended up with downgraded memory for an OLD iMac."
• "Seems im not the only one but lies about warranty."
• "He was very professional and the fact that he realise I wasn't comfortable leaving the laptop."
• "Took it home but the same problem happened again so went back there and it was fixed for good."
• "Took a non-booting iMac to the Mac shop and they managed to fix it for a very reasonable price by replacing a component on the motherboard!"
• "Excellent customer service, quick response and great value."
• "I have an iMac 2011 which was stuck on booting screen and it was getting too hot around 50 degrees."