Computer King Reviews Summary

Customer Service

Pros:

• "Raj did a superb job quickly, efficiently with care, attention and understanding."
• "He is very helpful and insisted I let him know if I had any questions and contact him, if any issues occurred."
• "Raj resolved the issues I had within one working day and he is great with communication."
• "He even showed me the process of the repair and fixed it the same day … how’s that for service?"
• "The guys were very helpful throughout the entire process."
• "Raj is one of the most honest technicians you will ever want to meet."
• "Raj couldn't have been more helpful - kind, quick and efficient, and reasonably priced."

Cons:

• "Please avoid, spend a bit more and get a proper service."
• "worst experience!!!! they replaced my iPhone 7 screen for £100, however the home button didnt work."
• "extremely poor customer service, nobody updates you about anything and I constantly had to chase them."
• "the magsafe connector replacement never happened, and the area which is supposed to protect the battery from overheating has had its adhesive removed."
• "Multiple repairs produced no result, and at one point they charged me for a replacement logic board, and I discovered that they had not even really changed it."
• "They ended up wiping my hard drive including all my programs. I lost over 5 years worth of work and 2 contracts."
• "Poor communications. I took my computer in on Saturday and was told they would call me to give a quote for the work either later that day or Monday. Nothing."

Repair Quality

Pros:

• "Excellent service! They repaired my macbook air having spilt orange juice all over the keyboard."
• "He was completely transparent and made sure I got genuine apple parts for my repair."
• "I was also sent a recording of what was done to my laptop as well as a video call to observe the test as it was being done."
• "Would 10/10 recommend Computer King for laptop repairs."
• "They swiftly fixed my MacBook Air screen with a brand new one in less than 24 hours."
• "Repaired for £230 and it was ready the next day. Can't ask for a better service!"
• "Raj put together a reconditioned MacBook for me with new hard drive and new battery. Works perfectly."

Cons:

• "Mac still running slow but certainly cleaner!"
• "There's simply no need to cut corners for something like this, and I was even told at the Apple Store that they have overcharged me."
• "This company and all of the staff members are dishonest and will do and say anything to make a quick buck."
• "Ripped me off a few years back with my macbook pro. Told me a fan error was linked to a fault with the battery and paid 90+ for replacement."
• "Unfortunately couldn't give 5 stars on this occasion as he wasn't able to fix my HP laptop cracked screen (touchscreen)."
• "They could not deny this since the MAC address was the same, but they still delayed the refund for no reason."
• "None of which was done, I had to take it back and then apparently it got fixed again - which it didn't."

Value and Honesty

Pros:

• "Highly recommend this shop"
• "I will be returning and recommending his service to friends."
• "Raj found me a better solution in resolving my issue, he was honest in the first place to say I will let you know if the laptop is worth repairing."
• "Excellent customer service. I’ll be back for sure."
• "Raj is super polite and I would recommend him for anyone wants to fix macbook."
• "Highly recommend! A very honest and genuine technician."
• "Very trustworthy and professional!"

Cons:

• "AppleMac repairs refused to provide a refund. have to say terrible service, would definitely not recommend."
• "Can't say they haven't done the job as they had, but the thing is they didn't informed me about prices at all. I paid 325£ for new keyboard and logic board repair (which was basically just cleaning)."
• "They charged me close to 300 pounds all in for apparently logicboard repair service and magsafe connector replacement."
• "STAY AWAY! Whilst the prices are lower than Apple's, you get what you pay for - an extremely poor and unreliable service."
• "Full of empty promises, misleading claims, shoddy repairs and will waste your time."
• "They were not up front on any costings, labour rate etc."
• "Once they got my money, they didn’t want anything to do with me."

Communication and Transparency

Pros:

• "Raj was helpful from the very first time I placed a call."
• "He always does any services needed in front of you too, so you can feel safe leaving expensive goods with him."
• "Raj very clearly took me through the diagnosis and repair process when I first handed him the laptop, then followed up with video updates on the process/results once I had left."
• "Everything was explained on the phone to me and even easier in store."
• "Unlike any other person / company out there Raj refused to change his initial quote and refused my offer to pay more to cover the extra cost!!"
• "he is very honest to the extent that he makes videos of the reparations and offers the broken parts of the computer."
• "Raj listened attentively to my account of the problem affecting my laptop, then carefully went through his diagnostic routine, keeping me involved at all steps."

Cons:

• "the owner SONNY hid in the back and refused to talk to me."
• "Sonny apparently is never there, but what are the chances when I came to the shop he magically appears."
• "When I called the shop and spoke to Sunny he told me that my old hard drive was in pieces and couldn't collect until the next day."
• "Took my Mac book pro into them six months ago with a small audio problem... Over the last 6 months I have been into the shop 8 times!"
• "They then said that I had to bring the iMac over (they said they couldn't pick up...)."
• "I've never in my life had such a horrific experience dealing with shop before."
• "Each time a round trip of 30 miles. Issue after issue after issue."