Address: 120 Uxbridge Rd, London, W7 3SU, United Kingdom
Phone: +442085674257
Rating: 4.4
based on 111 reviews.
Customer Service
Pros:
"Raj did a superb job quickly, efficiently with care, attention and understanding."
"He is very helpful and insisted I let him know if I had any questions and contact him, if any issues occurred."
"Raj resolved the issues I had within one working day and he is great with communication."
"He even showed me the process of the repair and fixed it the same day … how’s that for service?"
"The guys were very helpful throughout the entire process."
"Raj is one of the most honest technicians you will ever want to meet."
"Raj couldn't have been more helpful - kind, quick and efficient, and reasonably priced."
Cons:
"Please avoid, spend a bit more and get a proper service."
"worst experience!!!! they replaced my iPhone 7 screen for £100, however the home button didnt work."
"extremely poor customer service, nobody updates you about anything and I constantly had to chase them."
"the magsafe connector replacement never happened, and the area which is supposed to protect the battery from overheating has had its adhesive removed."
"Multiple repairs produced no result, and at one point they charged me for a replacement logic board, and I discovered that they had not even really changed it."
"They ended up wiping my hard drive including all my programs. I lost over 5 years worth of work and 2 contracts."
"Poor communications. I took my computer in on Saturday and was told they would call me to give a quote for the work either later that day or Monday. Nothing."
Repair Quality
Pros:
"Excellent service! They repaired my macbook air having spilt orange juice all over the keyboard."
"He was completely transparent and made sure I got genuine apple parts for my repair."
"I was also sent a recording of what was done to my laptop as well as a video call to observe the test as it was being done."
"Would 10/10 recommend Computer King for laptop repairs."
"They swiftly fixed my MacBook Air screen with a brand new one in less than 24 hours."
"Repaired for £230 and it was ready the next day. Can't ask for a better service!"
"Raj put together a reconditioned MacBook for me with new hard drive and new battery. Works perfectly."
Cons:
"Mac still running slow but certainly cleaner!"
"There's simply no need to cut corners for something like this, and I was even told at the Apple Store that they have overcharged me."
"This company and all of the staff members are dishonest and will do and say anything to make a quick buck."
"Ripped me off a few years back with my macbook pro. Told me a fan error was linked to a fault with the battery and paid 90+ for replacement."
"Unfortunately couldn't give 5 stars on this occasion as he wasn't able to fix my HP laptop cracked screen (touchscreen)."
"They could not deny this since the MAC address was the same, but they still delayed the refund for no reason."
"None of which was done, I had to take it back and then apparently it got fixed again - which it didn't."
Value and Honesty
Pros:
"Highly recommend this shop"
"I will be returning and recommending his service to friends."
"Raj found me a better solution in resolving my issue, he was honest in the first place to say I will let you know if the laptop is worth repairing."
"Excellent customer service. I’ll be back for sure."
"Raj is super polite and I would recommend him for anyone wants to fix macbook."
"Highly recommend! A very honest and genuine technician."
"Very trustworthy and professional!"
Cons:
"AppleMac repairs refused to provide a refund. have to say terrible service, would definitely not recommend."
"Can't say they haven't done the job as they had, but the thing is they didn't informed me about prices at all. I paid 325£ for new keyboard and logic board repair (which was basically just cleaning)."
"They charged me close to 300 pounds all in for apparently logicboard repair service and magsafe connector replacement."
"STAY AWAY! Whilst the prices are lower than Apple's, you get what you pay for - an extremely poor and unreliable service."
"Full of empty promises, misleading claims, shoddy repairs and will waste your time."
"They were not up front on any costings, labour rate etc."
"Once they got my money, they didn’t want anything to do with me."
Communication and Transparency
Pros:
"Raj was helpful from the very first time I placed a call."
"He always does any services needed in front of you too, so you can feel safe leaving expensive goods with him."
"Raj very clearly took me through the diagnosis and repair process when I first handed him the laptop, then followed up with video updates on the process/results once I had left."
"Everything was explained on the phone to me and even easier in store."
"Unlike any other person / company out there Raj refused to change his initial quote and refused my offer to pay more to cover the extra cost!!"
"he is very honest to the extent that he makes videos of the reparations and offers the broken parts of the computer."
"Raj listened attentively to my account of the problem affecting my laptop, then carefully went through his diagnostic routine, keeping me involved at all steps."
Cons:
"the owner SONNY hid in the back and refused to talk to me."
"Sonny apparently is never there, but what are the chances when I came to the shop he magically appears."
"When I called the shop and spoke to Sunny he told me that my old hard drive was in pieces and couldn't collect until the next day."
"Took my Mac book pro into them six months ago with a small audio problem... Over the last 6 months I have been into the shop 8 times!"
"They then said that I had to bring the iMac over (they said they couldn't pick up...)."
"I've never in my life had such a horrific experience dealing with shop before."
"Each time a round trip of 30 miles. Issue after issue after issue."