Address: Ravensbourne Pl, Brookmill Rd, London SE8 4AS, United Kingdom
Phone: +442080013524
Rating: 4.8
based on 226 reviews.
Professionalism and Expertise
Pros:
"Trustworthy and professional person, keeps you updated if anything goes wrong or needs more time with the stuff."
"Hennessy gave a top notch service and he's a trustworthy individual."
"He is very knowledgable and professional and he was updating me constantly."
"Hennessy himself is a pleasant man who spent a long time attempting to explain to me the issues involved with my laptop."
"He was able to assess my laptop within the hour."
"He was very professional and went above and beyond to help me as I am disabled he carried the pc to his workshop and down to my car when fixed a very kind man."
"Hennessy explains everything in detail and tells you exactly what needs to be done."
Cons:
"The guy charged me £250 pounds for a 24hour service and I believe he took complete advantage of my immediate situation and stress."
"I visited, and am not likely to go back."
"I completely agree with the review placed by a female who said don’t go on your own there. He is very intimidating and creepy."
"He's a scammer. Refused to give any form of timeline how long it could take or much it would be."
"He doesn't give invoice and after I complained he refused giving a refund and not answering anywhere."
"Avoid this place, he is a scammer who just buying these 5 star reviews."
"He charged a fortune for diagnostic, then he said he cannot fix it and top of this he even damaged the computer."
Customer Service and Communication
Pros:
"Enison is extremely friendly and went the extra mile to keep me informed at every stage."
"His communication whilst doing so was great and he perfectly explained what he done afterwards."
"Hennessy Laptop repairs is a brilliant business offering excellent customer service."
"The prices are fair and very good customer service."
"Great friendly and professional service."
"He is also so funny and makes you feel super comfortable."
"He communicated well at every level so I understood his process."
Cons:
"I think you seen this one coming Hennessy, you charge me 50£ to find out what was the problem which I've already told you + 210 to simply install Windows 10!"
"Stay away he takes your money and he has no set fee for his so-called diagnostic."
"He could've told me on the phone that he wants to have it there for days to give me a diagnosis."
"The computer broke down after one month and when I called back, he offered no solution or guarantee whatsoever."
"The proprietor started by saying data recovery was expensive."
"He could've told me on the phone that he wants to have it there for days to give me a diagnosis."
"Whilst I understand fixing computers is a complicated profession, being charged for him to dismantle my top of the range PC is a strange service to provide, that I would not be using again."
Quality of Repair and Efficiency
Pros:
"Hennessy brought it back from the dead within a 2 week period."
"He worked to a very tight deadline."
"Fixed my MSI Laptop when other services turned me away saying that they can not get spare parts for MSI."
"Amazingly, he got the machine back in full working order, with all the data still on it."
"Done quickly just as he said it would be."
"He managed to replace the screen within two days."
"Hennessy did a great job repairing my Macbook in time for a performance."
Cons:
"The fix didn't hold for long despite his best efforts."
"After a few weeks, the kids haven't noticed any differences compared to the original."
"Even though it couldn’t be fixed due to a dead logicboard, Hennessey diagnosed the problem."
"This was a very tricky job, but Hennessy was incredibly thorough and went to great lengths to work out how to fix my machine, and do it with great precision."
"My laptop was fixed very quickly despite the considerable labour required."
"He rescued a beloved laptop which I believed totally beyond repair, and did it for a very reasonable price."
"My computer had a 2 year old water damage, Henessy fixed my computer in 1 week. It's like a new machine."