Lawrence Rand Estate & Letting Agents Ruislip Reviews Summary

Professionalism and Support

Pros:

• "Lawrence Rand sold my property and were brilliant. Extremely professional and in particular their sales manager, Alec Worrall, went over and above to assist me in resolving challenges between the solicitors in order to exchange and complete on the property successfully."
• "Very glad I had Rebecca from Lawrence Rand providing support through the whole process – very professional, helpful and kept me informed of progress at all stages."
• "That was the best experience I ever had with agency (Harry Tibbey) as made all work amazing and easy for us as (tenant)."
• "I am very happy with this transaction, and would highly recommend Hayden and Lawrence Rand without any hesitation."
• "All of the team at Lawrence Rand have been exceptional and went above and beyond for us, extremely professional."
• "They are truly a professional team, and we would highly recommend Lawrence Rand to anyone wanting to move."
• "The team at Lawrence Rand have been fantastic, always very good at communicating things promptly and keeping you in the loop."

Cons:

• "Lawrence Rand Estate Agents were our Estate Agents who managed the Tenancy for period of 2022-2023. We weren't satisfied with the service they provided with."
• "The agency took care of us during our tenancy, but as soon as it ends, the tone and atmosphere completely shifts."
• "Would recommend you avoid them since they are unable to follow basic rules, who knows what else they aren't doing correctly."
• "Unfortunately there lettings department is VERY POOR I would not recommend to use."
• "Very disappointed and frustrated with the services provided by LR."
• "Also during tenancy it was a nightmare to contact and get the small repairs which were ignored to be sorted before the tenancy start date."
• "Tried to charge us a fee that's been outlawed by the Tenant Fees Act."

Communication and Responsiveness

Pros:

• "Rebecca was so responsive to all emails and calls and handled many situations very well."
• "I would also like to thank Nicola, Anita and Graham for arranging and attending the viewings at my property and dealing with the enquiries in such a friendly and professional manner."
• "Glenda was especially supportive during this stressful time and was in contact every day to ensure we were updated on the process."
• "Best of all is her prompt response and patience to answer every question that we had."
• "We felt informed about what was going on from start to finish."
• "Always available to speak with, quick to respond to emails and queries and always done with a smile."
• "Every couple of days I was given a phone call to update me on progress on the rest of the chain."

Cons:

• "The lack of transparency and communication throughout the process has been highly unsatisfactory."
• "Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence."
• "I do not appreciate my time being wasted and I do not appreciate being told different stories from different people and the dishonesty from this company."
• "I was then told something completely different again, that there were now 3 offers on the table and that they were above the asking price."
• "This was our first home purchase and with so much delay we were not sure what was happening... it was very stressful for us."
• "Jamie did not know a single answer to any of our basic questions, didn't take the time to actually show us around and made rude comments."
• "One property which was advertised for sell for viewing in Ruislip manor. Tried reaching 5-6 times, but never got appointment."

Community Engagement and Care

Pros:

• "They offered a number of local small companies the chance to be interviewed by Peter Rand to raise their profile locally."
• "They even all signed a card for me when I had my hip replacement."
• "Big thanks to Laura & Peter for their support for our Ickenham Youth FC Football Tournament in June."
• "Laura reached out to me on behalf of Lawrence Rand asking me if I would like to team up as they have a programme in which they promote local businesses!"
• "Lawrence Rand are an amazing company who really give back to the community."

Cons:

• "It felt heavily implied to me that the estate agent felt that, as a woman, I was not the right person to speak to about financial matters and that my male partner would be more knowledgeable about our finances."
• "Asking to speak to a woman’s partner about financial matters - especially when her partner isn’t even part of the conversation - is misogynistic."
• "I have spoken to many estate agents over the last few months, and none have been as misogynistic, condescending, and off-putting as Lawrence Rand."