Caffeine & Machine: The Hill Reviews Summary

Service and Staff

Pros:

• "Your Marshall Ady is a credit to you."
• "All staff was super nice and happy to see you. Well done!"
• "Huge credit to the staff, especially manager William who helped us move the party indoors."
• "A massive thank you to Caffeine & Machine for hosting me and my family during my wedding."
• "Staff and service were great."
• "Staff are always extremely polite and friendly whilst still being down to earth and chatty."
• "Absolutely brilliant place, I got a flat tyre about 100 yards before here so I pulled in and a lovely lady from inside came out to ask if I needed any help."
• "The staff were outstanding! Lin actually stayed with him, on the floor, the whole time!"

Cons:

• "We were seated and told we would be waited on, but after 20 minutes, with only 4 other tables seated all with food and drinks, we were ignored."
• "Some staff friendly, others less engaging."
• "The Team Leader looked right at us and still didn't serve us or send someone over."
• "When we got there after an hour drive it appeared that the event was stopped early."
• "The staff were visibly stressed also which was a shame."
• "There was no event on, absolutely no one parked up outside, and no staff around."
• "The parking is the worst problem, in no other pub we've ever been to do you get charged a tenner for parking 3 hours."
• "The staff were incredibly rude and I felt as if they could have dealt with it in a much better manner."

Food and Drinks

Pros:

• "Your food is fantastic."
• "Food was amazing, selection of cars great too."
• "The food was delicious and arrived quickly despite them also running a Hyundai event in one of the tents."
• "The breakfast next morning was so good it’s hard to believe it was included with the room."
• "The food and drinks were fairly priced and pretty tasty."
• "The food and drink here was pretty good."
• "The food was brilliant, the location is very nice and relaxing, the staff was also excellent."
• "The food is good however on a busy day you can wait for it and it is on the more pricey side."

Cons:

• "Limited choice on menu compared to a few weeks ago and left with little choice which wasn’t great."
• "When we received our food it was adequate but not brilliant."
• "The service in the restaurant side is awful, dirty tables, massive waits."
• "The food is tremendous. We had two margherita pizzas and both came in with coriander on top.. coriander???"
• "A pizza, side of fries and ½ a pint of a soft drink came to £15 which I would deem reasonable if the portion sizes were decent."
• "The food and drink here is rather expensive, I would normally knock off a star for that, but this place is so fantastically well managed and maintained it sort of justifies the costs."
• "The foods terrible and overpriced. Some beers we had before tasted like the lines weren't cleaned properly."
• "Poorly trained staff. Why not speed up the service by a few coffee machines at 2.50 a cup."

Ambiance and Location

Pros:

• "The setting is just the best place for us petrol heads."
• "Cool venue. Spacious, outdoor and indoor spaces, amazing art display all for sale with different artists work."
• "The location is perfect, the trees, outside huts and fairy lights give it a lovely natural atmosphere."
• "There's a great selection of food and drink and it's a great place to come/meet with friends."
• "Family friendly. Dog friendly and most importantly vehicle friendly. From mopeds to tanks."
• "Great atmosphere surrounded by car lovers and history."
• "A must visit for all motor enthusiasts! It's also a perfect stopping point for a long drive from one end of the country to the other."
• "Great atmosphere. Staff are very friendly and the coffee is amazing!"

Cons:

• "The last few times, it's felt overcrowded and understaffed, with massive waits for food and drinks, overflowing bins, and dirty toilets."
• "I thought there would be plenty of hard standing to park on given the booking system. But we had to park up on the grass behind which was very tricky to get out of due to the damp surface."
• "Grounds were a bit muddy and slippery due to the recent rain."
• "The car park was completely full, car parking attendants making sure no random person turned up who hasn't booked as it's a very popular venue."
• "The gamble however is going in the first place. It is £10 on an online booking form to even park your car now with nothing in return."
• "I don't know where to start with how incredible this place is. There is no where quite like it in the UK."
• "The things that have changed for the better are: Nice outdoor seating Better parking with more space."
• "The people that turn up here are passionate about their vehicles and love to talk about it which is more refreshing than some of the other car meets I've been to."